Drivability Diagnosis - Customer Interview FormPlease see attached - Provided courtesy of:Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/For more on interviewing customers click here.#autoshopdrivabilitydiagnosis
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https://youtu.be/sy8WaiVab04 Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and…
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Should You Be Open on Saturdays?There is no easy answer to this question, but here at Elite we can give you some points that you need to consider. We realize that you are paying rent, insurance, etc. on a 24…
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Opening an automotive repair shop is not small task to undertake and while you may have a great deal of space to work, you’re going to need to make sure you not only have the tools for your trade, but…
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https://www.youtube.com/watch?v=oZeIGpxzDuQ&feature=youtu.be
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PODCAST: The Road to Great Technicians. We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It…
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https://youtu.be/ucAU5PI02_Y You have an opportunity to listen to three of your aftermarket colleagues who will share their perspective on becoming the employer of choice. We opened up some great thinking pathways to help you create and improve your position in…
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Have you thought about how you will do business in the future? The mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally be prepared…
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https://www.youtube.com/watch?v=7CaQNJYnGBU&feature=youtu.be For more on employee motivation click here.#autoshopemployeeproduction
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https://www.youtube.com/watch?v=0tUUVMXXKaU&feature=youtu.be
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