Auto shop managers do not want to hire people who do not want to work hard, who won’t show up on time or at all, or who are dishonest, but lacking a driver’s license is not necessarily proof of any…
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The Best-Kept Secrets to Servicing Fleet AccountsWe all know that the industry is continuing to evolve, and you will be seeing your customers less often as time goes on. Accordingly, you will need to find ways to keep your service…
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https://www.youtube.com/watch?v=2FwVNNlLu24 #serviceadvisortraining
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https://youtu.be/3q20w-7OepI 5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize and Sustain. The benefits of 5S help you eliminate waste,…
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https://www.youtube.com/watch?v=7CSC0pNeLQo&feature=youtu.be #serviceadvisortraining
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Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in Aberdeen, WA, Brian Smith the …
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https://www.youtube.com/watch?v=Ips6DOUL-OM&feature=youtu.be Do you agree or disagree?For more on service advisor guidelines click here.#serviceadvisortips
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Heating / Cooling Symptoms Form - see attachment.Made available courtesy of:Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/For more on customer symptoms click here.#autoshopsymptomforms
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While it’s difficult to run a business with workers who are late or make mistakes, it’s impossible to run a business profitably with dishonest employees who are cheating you or otherwise acting in bad faith.
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Podcast: If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. LISTEN HERE.Listen…
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