“Begin as you mean to go on.” That’s an old saying but a true one, especially as it concerns leadership roles at work. If you have new people coming to work for you, how you interact with them on your…
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Five Crucial Service Writer Training TipsIf you want to increase your shop's sales and customer satisfaction, these 5 service writer training tips are the most important for you to consider...#1. In order for people to buy from your service writers,…
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Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages. He owns Family Auto…
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David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide…
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You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t…
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Previously we’ve talked about the Millennial generation as workers and how that affects auto repair. They will also have an impact on the auto industry as consumers. This week The Truth about Cars website posted an article about Baby Boomer…
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If You Think Your Shop is a Business, This Article May Surprise YouMost shop owners begin their careers as technicians, and eventually buy their first shop. These are often the people that feel they own a business, when in reality,…
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Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen…
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