Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust!Episode Link HERESara…
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When considering marketing strategies for auto repair shop owners, it’s important to consider public perception and the way your average customer might see you. It’s difficult to build trust with customers in any industry, but many people are initially suspicious…
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In our last blog we discussed the need for lift safety training in all auto repair shops. It’s vitally important that all employees are familiar with automotive lifts, know how to use them correctly, and know how to safely work…
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https://youtu.be/F4apedYAZzA
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Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we…
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https://youtu.be/KoXRhGs5qH4 How many interviews have you done? How many have sparked a great hire? We are here to talk about that.Link to the episode HERE.Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific…
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https://youtu.be/OJYb-wZxlWs
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