Training

PODCAST: Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the discussion. Episode Link HERE. The panel: Jonathan Ortiz from Foreign Affairs Auto, West Palm Beach, FL,…

Your Maximum Payroll Should Not Exceed This – VIDEO – 2 Minutes

#autorepairmanagementtraining

Employee Training Guide

A Shop Owner’s Guide to Employee Training Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: The shop owners who embrace training are the ones who will be able to stay well ahead of…

PODCAST: Your Turning Point – The pivot that improved your business.

Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental occurrence that could be classified as an important pivot point. This Academy is all about those pivots. Kim Auernheimer…

PODCAST: Technician Training – Strategies and Rewards

Training Technicians is an Investment That Must Be Made and Funded. Shop owners must create a learning culture in the business that allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for the…

Podcast: Barrett & Ziglar-Sales & Personal Improvement

Barry Barret, Director of Training at RLO and a Ziglar Legacy Certified Coach and Tom Ziglar, CEO of Ziglar Inc. bring their personal improvement passion as it relates to all automotive aftermarket professionals. LISTEN HERE. We talked about ‘The Wheel Of Life’, The fastest way to success is to replace a bad habit with a…

Technician Training Discussion – Meier, Truglia, Respaut

Handling Difficult Phone Shoppers

A Shop Owner’s Guide to Handling the Most Difficult Phone Shoppers Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-workers for recommendations, they consider brands that they have heard of, and they search the web…