Training - Webinars, Podcasts, Videos, Events

Service Advisor Closing Ratio – VIDEO 25 Minutes

Building and Managing Your Training Collection – AUDIO 1 Hour

Feeling the Power of Customer Care

I stood and listened in amazement. You could tell the lady at the ticket counter seeking to check in for her flight was totally confused. It was apparent she didn’t understand what was going on. Her voice was shaky as she asked the ticket agent, “Do I get my boarding pass from you?” Never looking…

Shops, Advisors, and EVs – Where is it all Headed? – VIDEO 20 Minutes

Let’s Talk Training – AUDIO 45 Minutes

Finding, Hiring, Keeping Service Advisors – VIDEO 20 Minutes

Are You Comfortable with Your Problems? – AUDIO 45 Minutes

Circuit Loading With Sean Tipping and Matt Fanslow – AUDIO 1.25 Hours

Technician Training – Business by the Numbers – AUDIO 30 Minutes

Making Difficult Decisions – VIDEO 1 Minute