I believe every customer is a valuable customer. That said, not every customer/repair shop relationship will work out. If you try to provide customers a fair level of service and are pushed beyond a reasonable and healthy relationship, then firing a customer is sometimes the best way to go.
Thanks for the responses. I agree with protecting personal side from business problems. In this business every day is like a jump from a tall building without a parachute. Most of the trip isn’t so bad. My issue is how much time is spent with corporate meetings, minutes & what ever else there is. I haven’t participated in anything other than sole…[Read more]
This is independent shops taking the hit again. We are responsible for one of the best recycling programs. Yet we don’t get much credit for our green foot print.
It does appear that a lot of the clunker money went in the first week. Now congress wants to add another 2 billion. With a possible 750,000 car & trucks removed from service, how does this help the after market? Where is our stimulis?
About 5 years ago we tried quick lube service to build customer frequency. After 3 years we gave up. Low price and fast service seemed to be the biggest draw. Loyalty on the repair end didn’t justify the low return on a lot of work. Perhaps a better approach on our part would have controlled the madness.