Quick plug… our customers do LOVE our software.
rayrippey replied to the topic Have You Ever Changed from One SMS System to Another (shop management software)? in the forum Auto and Truck Shop Management Software 7 months ago
Just a few notes if you’re switching to a new program… in many cases you can probably export your customers and inventory then import them into your new software. This is something you should ask your new and old software vendors first.
Usually repair orders / Invoices cannot be transferred because every software vendor makes them a little different. And because they are multiple…Read More
That is a nice form. My question is, do you think a form like this should be something the customer or tech fills out at the computer, or on paper?
rayrippey replied to the topic Feature # 81 Part Numbers and Prices Optional – Shop Management Software in the forum Auto and Truck Shop Management Software 1 year ago
If invoice printouts are customizable, this makes it easy. Then you have unlimited choices as to what your customer can see.
rayrippey replied to the topic Feature # 75 Time Clock Functions – Shop Management Software in the forum Auto and Truck Shop Management Software 1 year, 1 month ago
Our Labor Logger program integrates with our RO program directly, so a tech can select a labor item on a ticket, and log in and out multiple times during the job. So if they take a break, they logout, then log back in with just one click (or press if it’s a touch screen). And it’s also important for one man shops. This way you can track your hours easily when the phone rings and you…Read More
In our Digital Wrench program we have a ‘Labor Logger’ that makes it easy to log work hours per job with one click. They would need to use the RO part of the program to add parts. It is networkable so you could have it at many stations.
Yes, we do custom invoices all the time. We have a report writer for our invoices so either us or the customer can modify the invoice. Usually they will go through our invoices and find the closest one they like, then have us modify it or the customer can modify. I know without this feature we would not sell as many programs as we do.
Perhaps we should put that in bigger print on our website 🙂
I guess we’ll have to add another invoice printout if this catches on. I think we probably have about 50 invoice printouts now. So far, no shops have requested this kind of an invoice… we’ll see.
One question I have… if you were to NOT give the customer a breakdown of parts and labor, wouldn’t you want to do it for yourself? That way you have much more information if the vehicle comes back.
As a software company, I can tell you I’ve had NO requests to eliminate parts or labor from the invoice detail. We have dozens of invoice printouts to choose from because everyone has their own idea of what they want printed out. Many do not like to print out the part# because they do not want their customers comparing the part prices. Some don’t even want the labor hours or rate to be…Read More
I am the programmer for VMT Software. We make Digital Wrench. Sorry but my signature on the forum didn’t work yesterday. You can download a demo and try it out.
Of course we can’t make your technicians enter the information, but perhaps make it easier, so maybe then they will keep track better. For tracking time it doesn’t get much easier than pushing a button.
With our software there are 2 parts. Each labor item (multiple labor items per RO), would have the billing time, and the actual time. The actual time can be derived from the labor logger that logs each techs hours that works on that item. A tech can login and out multiple times by clicking on a button, so if he takes a break or goes to work on something else it is tracking the time…Read More
rayrippey replied to the topic Feature #52 Spreadsheet Import and Export – Shop Management Software in the forum Auto and Truck Shop Management Software 1 year, 8 months ago
I completely agree that software should export various sets of data. For instance RO totals, customer, inventory, transaction data. The standard for export might not be directly to a spreadsheet. It might be a CSV file (comma delimited), XML, or excel formatted XML. These kinds of data exports can normally be imported into a spreadsheet. Excel and Open Office will import them…Read More
In our software we added status ‘lights’. This way you can see at a glance what status a particular work order is in. We have Blue, Red, Gold, and Green. We defaulted them to Waiting, Parts on Order, Started, and Finished.But, you can rename the statuses for your own use.
We take it a step further by allowing the job kit price to be fixed from the job kit item, or to get the price from the part itself. Also, don’t forget about package pricing… this is where you set one price for the entire job (like an oil change for instance). The cost always comes from the inventory part.The other thing we did was allow the job kit to determine if a vehicle has…Read More
Don’t forget Bing. All the new PC’s default to Bing as a search engine and many people are just using it. If the ads are setup correctly, and it sounds like Stephens are, they can make money… but you really have to pay attention to them. Also, make a youtube video with a testimonial for those that like to watch video’s.Of course if you can get into the natural listings then that’s even…Read More
rayrippey replied to the topic Feature # 13 – Webinar Updates and Training – Shop Management Software in the forum Auto and Truck Shop Management Software 3 years, 7 months ago
Also…. new videos that are available online so people can access them 24/7. And help files updated on a regular basis, along with a list of new features as they become available.
rayrippey replied to the topic Feature # 11 – First Class Spell and Grammar Check – Shop Management Software in the forum Auto and Truck Shop Management Software 3 years, 7 months ago
“Wear, where, ware and all spelled correctly, but they are certainly not interchangeable. “A good example of why a spell checker doesn’t cover all the bases. A grammar checker would have insisted the “and” is “are”. 🙂However, a spell checker is certainly better than nothing.. but like any tool, it’s getting folks to use it. Now, off to find a good grammar checker. Thanks for the tip.Ray
rayrippey replied to the topic Feature #6 – Electronic Signature Capture – Shop Management Software in the forum Auto and Truck Shop Management Software 3 years, 9 months ago
We just signed on with Charge-It Pro a credit card processor.. and it had signature capture so we interfaced to that… that way it stores the signature in the payment record. Right now though you would have to have our CC processor to use it. As we find out how many people actually want it, we may add it as an independent feature.. but so far no real demand from our clients.
Our software has that built in messaging that uses the cell phone carriers email to text features. Just select the carrier for the customer (you’ll need to ask the customer.. this is as good as an opt-in), put in a cell phone# and send them messages anytime from the RO screen. EZ and Free.
- Load More