I should add that the easiest way to track service advisor and technician performance numbers is QuickTrac Software.
What numbers is QuickTrac giving you that you feel are an accurate reflection of your Service Advisors performance?
Curious how other shops are tracking service advisor performance. With technicians, I typically see shops either tracking hours produced or efficiency, or both. For advisors, I’ve seen closing ratio (calculated 3 different ways), ARO, HPRO, and/or gross sales (usually with a GP% requirement attached). I’d love to hear what method shops are using…[Read more]