I am currently working with this situation right now with an extended policy company! They are quarreling with me over an outside vendor charge for a reprogramming fee. We paid the vendor, they charged what they charged, which was fair, but yet this extended warranty company wants to tell me it’s too high! We didn’t even mark-up the fee when we…[Read more]
I was hoping someone could help me with an easy way for technicians to keep their time on jobs as well as what parts they are using for the job. Is there any program out there than can be put on multiple computers that integrate together to reduce the amount of hand writing for the technician where he can easily go in and put his parts used,…[Read more]
That is also a wonderful idea Tom! But which software has those capabilities. The software we have now has no options like Ray or yourself is mentioning to me. I looked through a few of the options you listed the link to before but I didn’t see either of those options you all speak of with the software listed!
OH, and another problem I have is with the guys keeping track of what they use. I understand it is the service manager’s job to over see what they techs need and what is ordered for the cars but for an example, say during a service the coolant needs to be filled and they use a gallon of coolant to top it off. Obviously that gallon of coolant…[Read more]
rayrippey – What software do you use? Our software doesn’t have any features like that, sounds like something that might work for our guys. They are always so worried about how much money they are making and if they are over billed time instead of focusing on the job. I’d like to look into the software you have.
What we do is this . . . just an example. We use notebooks for them to write their time down everyday then they fill out the work order with what they did and what they used. They turn their books into me on Friday morning, they turn their work orders in after they finish each job.
8:00-10:00 – RO#15489
10:00-12:00 -…[Read more]
Hello, I was wondering what the easiest way to track mechanic commission times. Our program tracks tech time vs. billed time but sometimes the mechanics don’t finish a particular job that work week. We pay the tech what he has in the job for that week and carry the remaining time over into the next work week. Is this something we should not do and…[Read more]
So what do you do when you hire that tech and he under performs? You check his references, you look at his skill level according to what he’s telling you and what he’s listed on his application. Everything looks great on paper, his references don’t have a bad thing to say (legally they can’t say anything negative about his job performance anyway)…[Read more]