Randy I feel your pain. We take care of our customers as well often going beyond the warranty period. That is customer service the big box stores cannot and will not offer. Like you I treat customers the way I want to be treated and my busy shop shows it works. I agree with using quality parts its the first step in preventing comebacks. I always…[Read more]
We use miles or days and find so many customers ignore the days. To figure how many hours they idle and try to explain that to the customer sounds like a hard sell. I would say the best way is to use oil testing to see if a customer needs to do more frequent oil changes. Again through my experience that is a hard sell. They run into a fast lube…[Read more]
JeffreyD replied to the topic Selling Parts Profitably in a More Price-Conscious World in the forum Parts and Tire related topics 8 months, 3 weeks ago
There is another problem with buying low. Counterfeit parts. I educate my customers about the dangers of counterfeit parts. Its estimated to be a 12 billion dollar industry. The Chinese copy the box and part so it can be very difficult to distinguish. That’s why it is so important for the shop to have a reliable seller. Do you know where that Moog…[Read more]
Customer supplied parts? NO. I spent an extra afternoon trying to make a customer supplied clutch fit. It had a burr in the spline and we pulled the clutch an extra 2 times before we found the burr. When I questioned the customer of the parts origin he laughed and said it was the cheapest part he could find online. Not cheap for my shop! With the…[Read more]
I have been operating as one man since 2007.Great to see all the others still able to operate as one man.If you bill a steady 5 hours a day you are doing well.I like the idea of bluetooth but I think its to distracting while I have my hands in someones car.As a one man show what upsets me is I pay the same monthly fee for Alldata as the 3 bay shop…[Read more]
I agree customer service has in the past years all but disappeared. Many different retailers treat you like you can’t get service any where else so they are doing you a favor.I had a customer last week with a squeak, Yes not vital or life threatening but important to my customer as her commuters wouldn’t ride with her until it was fixed.She…[Read more]
I use autoenginuity for Domestic and Asian only. It handles many tasks better than my Solus Ultra. I haven’t bought into Autoenginuity for European yet because they don’t handle Volvo. We do 0 reprogramming so I can’t help you with that either. Sorry.
Yes I have used the Every door direct mail program. Twice actually because it worked so well the first time. Their website allows you to pick your area for delivery. I used a 2 mile circle around my shop. We have been in business for about 7 years but moved our business a couple blocks away. We sent a full page informational ad with a map to show…[Read more]
I used quickbooks for about 6 years. It was nice because all the accounting, inventory and customer records were there. Its a little hard to use because its not set up for auto repair and each vehicle needs to be entered with owner info. So if a customer has 3 vehicles there will be 3 separate records for him. I was very happy with it…[Read more]
I rent my bays from an auto body shop. It works quite nice I think.
He used to have to pack up his vehicle to take it to a maintenance shop for any repairs he needed. Now I do the repairs while its still in his shop, or if I need the lift I can drive it into my shop it doesn’t matter if the doors are off its not going on the road. Do you…[Read more]
I agree with David. Don’t buy 2 of the same scanner. No scanner is good for everything and they all have pros and cons. I have a genisys, not crazy about it but keep it around because its fast to grab and hookup. For the tougher problems I use an Autoenginuity which is a laptop based scanner, I find it gives me information I can’t get with other…[Read more]
I use a Canon inkjet printer with generic ink. I pay about $24 for 3 cartridges of each color (15 Cartridges). Thats less than $2.00 per cartridge. I have been using them for about 5 years and have had no issues. I print out tech worksheets, authorization sheets, service reminders, envelopes, and invoices. Contact me for more info
I also use quickbooks for my repair business. I am not real happy with my setup maybe its the way I set it up. I would appreciate any information you can supply to help me set quickbooks up better than what I have. I use the pro version. Is there an advantage to the upgraded quickbooks?
I am interested in sharing ideas and experiences. However since I am involved in all aspects of the business it is very hard for me to set aside any amount of time at a specific time so websites and email are best for me.
I send out postcards to all my customers. My tracking is much more in depth, I track trans fluid, rotate, fuel, air and cabin filters, Differential and transfer case fluids, and other misc services according to vehicle.
I feel postcards in the mail get a better response than emails which people today are bombarded with.
Send me you’re…[Read more]
JeffreyD replied to the topic Sales Survey for February; how was Business at your Shop? in the forum Everything Else 8 years, 4 months ago
We are making changes to notify customers of maintenance items due and now are working on a newsletter to stay in front of our customers. Seems we are working twice as hard to get the same paycheck. This auto tech needs to learn creative marketing.
JeffreyD replied to the topic who do you use to email your custmers in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 8 years, 7 months ago
I use Mailchimp for my emailing. (FREE for up to 3000 emails month).
What you email is just as important. I use maintenance tracking software and send out an email (or postcard, available at vistaprint) whenever my program alerts me of maintenance due for a customers vehicle. I highly recommend doing this as it will greatly improve your profits.…[Read more]