When talking about an interview, I think the “3 strikes and your out” works well. He had 3 strikes before it started!
#1 was showing up late
#2 was not calling when he knew he would be late (everyone has a cell phone)
#3 was not a sincerely apologizing once he did show up
#4 was not asking for the job/second chance (maybe that is the same as #3?)
The 2 most important qualities…Read More
J.P. Glenn replied to the topic What merchant credit card company are you happy with in the forum Expense Control & Financial 5 years ago
Wow, this is an old thread!UPDATE on who we use::Switched to Integrity Payment Systems in 2014. I honestly don’t recall why we left Summit, but I can tell you we never looked back. Integrity has all of the same pros as my previous post about Summit, but they do not charge a monthly fee. They also have a fantastic online portal for your account. This has been very useful on many…Read More
I attended the VISION Hi-tech Training and Expo in Kansas City for the first time this year. It was well worth the investment and will absolutely go again next year. I HIGHLY recommend this conference for anyone in our industry. It has plenty of training for owner’s, s/a’s and techs.
J.P. Glenn replied to the topic Competition – 42% Dealer, 41% Quick Lube, 9% Indie, 8% Franchise in the forum Everything Else 6 years, 8 months ago
I track these very similarly. Here is our 2014 totals:
Oil Changes – 79% Return (our shop), 7% Dealers, 5% Franchise, 6% Indie & No name stickers, 3% Quick Lube .
— or to better match yours: 32% Dealer, 29% Indie & no name stickers,, 24% Franchise, 15% Quick lube–
I started tracking this to see who our “real” competition was. I think it is a fair way to tell what other shops your…Read More
We will be closed Thanksgiving day only, and Christmas Eve through New Years day (and possibly that Friday). We do this every year to do any needed building maint and/or repairs and so that everyone can spend some time with their families.
J.P. Glenn replied to the topic Shop Management Software – Links, Ratings and Reviews in the forum Auto and Truck Shop Management Software 7 years, 1 month ago
RO Writer – 6. It does have many great features, but is outdated as far as software goes (in my opinion). The reporting side is good and I do like Smart eCat (but you have to pay monthly for that feature). ROW is very “clunky” and has tons of minor issues that can make it very frustrating on a daily basis. Support is always good, no issues there. Training was not a strong point to…Read More
J.P. Glenn replied to the topic Please Rate these On Line Ordering – Catalog Sites in the forum Auto and Truck Shop Management Software 7 years, 3 months ago
__7__ First Call
(these are the only ones we use)
I would be interested as well!
Intercoastal Auto Service
I think using the percentage based plan I was thinking of is probably very similar to a team style system. I was actually advised to base it on total shop numbers, not individual. I really need everyone to work together well, and not fight for the better paying jobs. Being such a small shop, I am very busy doing a little bit of everything, I do not want payroll to be…Read More
I am at a point in my business where I HAVE to change the way my techs are paid. I have been strongly considering a pure percentage based pay with a guarnatee for slow weeks.
What was suggested to me was a percentage on both parts and labor. I have been very aprehensive about pulling the trigger on the plan. We are a small shop (myself, 1 “A” tech, and 1 “B-C” tech) and do not…Read More
J.P. Glenn replied to the topic What merchant credit card company are you happy with in the forum Expense Control & Financial 10 years, 6 months ago
I have been through serveral and am happy with Summit Merchant. The best thing I ever did was to have 7-8 salesmen come in and try to sell me their processing. Every one would tell me what “the others” do to screw you. I would also let them look over the one I was most interested in at the time. Learned alot more about processing than I ever wanted to know!
*next day…Read More