Tom Ham wrote:
Your great uncle Jack used to sneak a smoke out back every hour or so – this was back in the 70’s 😉
HAHA! I never knew Uncle Jack, but man have I heard stories. I really need to hear your stories from that time periord eventually. I only know them from grandpas perspective. lol!
At least Jack would sneek out back. When I w…[Read more]
I can only speak to the fact that the absence of a written policy results in frustration.
I am not exaggerating in the least to say this was a catalyst for SUBSTANTIAL discord in our shop.
You should try being the SOB (son of boss) that was alert to the customers concerns on the matter, but had no actual authority (for many years anyway) to…[Read more]
Don’t believe in rotating tires. Can cause more issues and comebacks. My customers are educated to this fact. Most understand it and for those that still wish we do it with that understanding.
Do believe in balancing with road force including lateral force. This every 10,000 or once a year.
YES! I was just go…[Read more]
A recent example: I was visiting a shop, while a technician was doing an inspection, and I noticed he had just marked a battery as “good”. I look around him and see that the battery is just caked with sulfate fuzz. The battery also looks quite old.
“Why did you call that good?” I asked, politely.
“It passed the test,” said the tech…[Read more]
“I have been doing a lot of research into alternatives to the tried and true RDI method of pricing transmissions. What I was researching was the concept of having transmissions with up-front pricing, which would be the price to install a reman transmission. To take it a step further, change the shop’s website to where visitors could look up the p…[Read more]