You also have an advantage. Coming from IT world you have a “fresh look” at the business. One thing that keeps many of these businesses from being totally successful is stepping back and taking a similar look. So they keep doing it like “they always have.”
To top it off, you have passion.
Keep doing your homework, dot the “I”s, cross those “T…[Read more]
Do not let your ROI be a major part of your decision to purchase a unit. As was said, you get what you pay for.
Hunter is my preferred way to go having used them since the D111.
Remember you and your staff have control of how many alignments you do a day. So don’t set your goals low, set them higher.
And, like a courtesy inspection opens up a…[Read more]
John Burkhauser replied to the topic PODCAST: The Indisputable Rise of Digital Vehicle Inspections (DVI) in the forum Training – Webinars, Podcasts, Videos, Events 2 months, 2 weeks ago
It’s coming!! Get it early and be ahead of the rest.
36 minutes well spent.
When switching from any SMS to another, do your homework. Know that there is NO perfect SMS. It is a big change no matter which way you look at it. Also check on the ability of importing all your old data into the new system, many times it can be done but sometimes not perfectly.
When selecting your new SMS find out exactly what kind of tra…[Read more]
This forum is a great place to get information because there is input from all parts of the service spectrum. I look often to see what is the latest discussion or idea I might be interested in. But….
When I click on a subject that I find interesting and I see a video that I would have to watch, I move on.
Why? Because I do not want to be lo…[Read more]
It’s a shame you cannot get a VAT 40 anymore. But, I bet you there are still some sitting in the back of a shop covered in years of dust and dirt, that still work. Keep your eyes open. Last I checked parts of the carbon pile were still available.
John Burkhauser replied to the topic Electronic Vehicle Inspection Software – Links, Ratings and Reviews in the forum Auto and Truck Shop Management Software 4 months, 3 weeks ago
No matter which program you choose, the most important step is to choose wisely. Do your home work. See it work in demo and in shop. Look at the commitments you need to make to decide which one to choose. Know that there will always be some adjustments and learning. Realize that you need to make a commitment to the choice you make and rea…[Read more]
Redundancy can be eliminated by using tablet technology. Tablets can survive the shop environment.
Using a tablet, the tech can not only diagnose, he or she can document the tests and findings immediately. Tech notes and findings can be entered while all is time stamped immediately. Pictures or video can further tell the story of what the te…[Read more]
I feel there is value in the ASE tests (As I, too, get ready to retest.)
I agree there should be some weight behind the certifications.
The tough part is that being a hands on industry converted to a test form isn’t going to work for everyone. On top of that, you get to take a slew of tests every five years with not testing in between.
John Burkhauser replied to the topic Growing Severity of the Supply Shortage in Vehicle Technicians in the forum Employees 6 months, 2 weeks ago
There are opportunities no matter how you look at this issue.
Those who see them and grab them will be the winners.
You need a plan. How to keep your current techs. How to grow your own techs. Where to look for the next generation of techs which maybe the key to it all.
John Burkhauser replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 7 months, 2 weeks ago
Educating customers is on a customer by customer basis.
As noted, some don’t care and some want the other extreme and want to know everything.
Ultimately educating customers prepares them for what they need to know and do to keep their vehicle running smoothly. Education shows that you have nothing to hide and builds trust. Trust brings them back.
It’s the elephant in the room. Day in and day out it gets in your way of fixing vehicles. You see it everyday but yet your are too busy working on making a living. Be honest.
What part of your service process, from beginning to end, holds you back? Why?
Frank Dragoni replied to the topic Feature # 81 Part Numbers and Prices Optional – Shop Management Software in the forum Auto and Truck Shop Management Software 9 months ago
Invoices are customization. We have the solution check it out. Not only can you control parts numbers and prices being listed, you can set up your invoice to be a marketing tool.
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