Redundancy can be eliminated by using tablet technology. Tablets can survive the shop environment.
Using a tablet, the tech can not only diagnose, he or she can document the tests and findings immediately. Tech notes and findings can be entered while all is time stamped immediately. Pictures or video can further tell the story of what the te…[Read more]
I feel there is value in the ASE tests (As I, too, get ready to retest.)
I agree there should be some weight behind the certifications.
The tough part is that being a hands on industry converted to a test form isn’t going to work for everyone. On top of that, you get to take a slew of tests every five years with not testing in between.
John Burkhauser replied to the topic Growing Severity of the Supply Shortage in Vehicle Technicians in the forum Employees 1 month, 2 weeks ago
There are opportunities no matter how you look at this issue.
Those who see them and grab them will be the winners.
You need a plan. How to keep your current techs. How to grow your own techs. Where to look for the next generation of techs which maybe the key to it all.
John Burkhauser replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 2 months, 2 weeks ago
Educating customers is on a customer by customer basis.
As noted, some don’t care and some want the other extreme and want to know everything.
Ultimately educating customers prepares them for what they need to know and do to keep their vehicle running smoothly. Education shows that you have nothing to hide and builds trust. Trust brings them back.
It’s the elephant in the room. Day in and day out it gets in your way of fixing vehicles. You see it everyday but yet your are too busy working on making a living. Be honest.
What part of your service process, from beginning to end, holds you back? Why?
Frank Dragoni replied to the topic Feature # 81 Part Numbers and Prices Optional – Shop Management Software in the forum Auto and Truck Shop Management Software 4 months ago
Invoices are customization. We have the solution check it out. Not only can you control parts numbers and prices being listed, you can set up your invoice to be a marketing tool.