Look over what has been mentioned as possible replacements for your Management System. Make a list and do your own research from people not using this forum telling you the best and worse software. It is not only a personal decision, it is one that you will live with for a long time.
It is not only important to get opinions on how good the software is, you really need to know how well i…Read More
And that is it. Technology.
If you are still doing it as you were 10, 20 years ago, you are living in the past and will continue to struggle and you don’t even realize it.
Technology and change are scary but well worth the out come if you can see beyond these things.
You have nothing to lose but inefficiency and everything to win like success.
You also have an advantage. Coming from IT world you have a “fresh look” at the business. One thing that keeps many of these businesses from being totally successful is stepping back and taking a similar look. So they keep doing it like “they always have.”
To top it off, you have passion.
Keep doing your homework, dot the “I”s, cross those “T”s.
The question is why? What requires so many hours of your week?
I think we need a poll along these lines.
What keeps you at your shop for extended hours?
Do not let your ROI be a major part of your decision to purchase a unit. As was said, you get what you pay for.
Hunter is my preferred way to go having used them since the D111.
Remember you and your staff have control of how many alignments you do a day. So don’t set your goals low, set them higher.
And, like a courtesy inspection opens up all sorts of repair possibilities, so d…Read More
Well worth considering! Everyone benefits!
John Burkhauser replied to the topic PODCAST: The Indisputable Rise of Digital Vehicle Inspections (DVI) in the forum Training – Webinars, Podcasts, Videos, Events 4 months, 2 weeks ago
It’s coming!! Get it early and be ahead of the rest.
36 minutes well spent.
John Burkhauser replied to the topic Have You Ever Changed from One SMS System to Another (shop management software)? in the forum Auto and Truck Shop Management Software 5 months ago
When switching from any SMS to another, do your homework. Know that there is NO perfect SMS. It is a big change no matter which way you look at it. Also check on the ability of importing all your old data into the new system, many times it can be done but sometimes not perfectly.
When selecting your new SMS find out exactly what kind of training you will get to when starting out…Read More
I noticed it immediately. I think this is a great start. I think that many will appreciate it.
This forum is a great place to get information because there is input from all parts of the service spectrum. I look often to see what is the latest discussion or idea I might be interested in. But….
When I click on a subject that I find interesting and I see a video that I would have to watch, I move on.
Why? Because I do not want to be locked down for a few minutes maybe to fi…Read More
It’s a shame you cannot get a VAT 40 anymore. But, I bet you there are still some sitting in the back of a shop covered in years of dust and dirt, that still work. Keep your eyes open. Last I checked parts of the carbon pile were still available.
John Burkhauser replied to the topic Electronic Vehicle Inspection Software – Links, Ratings and Reviews in the forum Auto and Truck Shop Management Software 6 months, 3 weeks ago
No matter which program you choose, the most important step is to choose wisely. Do your home work. See it work in demo and in shop. Look at the commitments you need to make to decide which one to choose. Know that there will always be some adjustments and learning. Realize that you need to make a commitment to the choice you make and really, really see if you are using it well and…Read More
Redundancy can be eliminated by using tablet technology. Tablets can survive the shop environment.
Using a tablet, the tech can not only diagnose, he or she can document the tests and findings immediately. Tech notes and findings can be entered while all is time stamped immediately. Pictures or video can further tell the story of what the tech did and found. Recommendations can be…Read More
Well said Bill Pankiw
I feel there is value in the ASE tests (As I, too, get ready to retest.)
I agree there should be some weight behind the certifications.
The tough part is that being a hands on industry converted to a test form isn’t going to work for everyone. On top of that, you get to take a slew of tests every five years with not testing in between.
John Burkhauser replied to the topic Growing Severity of the Supply Shortage in Vehicle Technicians in the forum Employees 8 months, 2 weeks ago
There are opportunities no matter how you look at this issue.
Those who see them and grab them will be the winners.
You need a plan. How to keep your current techs. How to grow your own techs. Where to look for the next generation of techs which maybe the key to it all.
John Burkhauser replied to the topic Are You Sure About This “Educating the Customer” Stuff? in the forum Customer Service 9 months, 2 weeks ago
Educating customers is on a customer by customer basis.
As noted, some don’t care and some want the other extreme and want to know everything.
Ultimately educating customers prepares them for what they need to know and do to keep their vehicle running smoothly. Education shows that you have nothing to hide and builds trust. Trust brings them back.
This is all well and good but ultimately noise issues are very subjective to a customer’s point of view. Having them demonstrate and point out the actual noise is your best practice.
John Burkhauser replied to the topic Feature # 81 Part Numbers and Prices Optional – Shop Management Software in the forum Auto and Truck Shop Management Software 11 months ago
Invoices are customization. We have the solution check it out. Not only can you control parts numbers and prices being listed, you can set up your invoice to be a marketing tool.