Auto Repair Shop Service Advisor, Service Writer Materials

.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 1) { grid-column: 1 } .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 2) { grid-column: 2 } .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 3) { grid-column: 3 } .wp-block-toolset-views-wpa-editor .js-wpv-loop-wrapper > .tb-grid { grid-template-columns: minmax(0, 0.3333fr) minmax(0, 0.3333fr) minmax(0, 0.3333fr);grid-auto-flow: row } .tb-container .tb-container-inner{width:100%;margin:0 auto} .wp-block-toolset-blocks-container.tb-container[data-toolset-blocks-container="e1ef6f0f3b71f83b05384f83a90ed206"] { border-radius: 4px;background: rgba( 255, 255, 255, 1 );padding: 25px;margin-bottom: 25px;border: 1px solid rgba( 0, 0, 0, 1 ); } .wpv-custom-search-filter-reset[data-toolset-views-custom-search-reset="7479394d34dcbce2ec864f35a334eca1"] { text-align: left;text-align: right; } .wpv-custom-search-filter-reset[data-toolset-views-custom-search-reset="7479394d34dcbce2ec864f35a334eca1"] .wpv-reset-trigger { color: rgba( 0, 0, 0, 1 );margin-right: 0px;margin-left: 0;padding-right: 0px;padding-left: 0px;text-align: right; } .wpv-custom-search-filter-submit[data-toolset-views-custom-search-submit="0d32d8fc89b06082fc89976c55b1ef4e"] { text-align: left;text-align: right; } .wpv-custom-search-filter-submit[data-toolset-views-custom-search-submit="0d32d8fc89b06082fc89976c55b1ef4e"] .wpv-submit-trigger { color: rgba( 255, 255, 255, 1 );text-align: right; } .wpv-pagination-nav-links[data-toolset-views-view-pagination-block="cdfd4c4737b2898eba4443dd59a1bf50"] { text-align: left;justify-content: flex-start; } .tb-container .tb-container-inner{width:100%;margin:0 auto} .wp-block-toolset-blocks-container.tb-container[data-toolset-blocks-container="75e9b271c44cdb915c7cfa73b54396d4"] { border-radius: 4px;background: rgba( 255, 255, 255, 1 );padding: 35px 35px 20px 35px;margin: 0px 0px 25px 0px;border: 1px solid rgba( 231, 233, 236, 1 ); } .tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] { grid-template-columns: minmax(0, 0.14fr) minmax(0, 0.215fr) minmax(0, 0.215fr) minmax(0, 0.215fr) minmax(0, 0.215fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(5n + 1) { grid-column: 1 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(5n + 2) { grid-column: 2 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(5n + 3) { grid-column: 3 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(5n + 4) { grid-column: 4 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(5n + 5) { grid-column: 5 } .tb-field[data-toolset-blocks-field="d66618f2c9ffa7c75907b226aaa1ad5b"] { font-weight: bold; }  .tb-field[data-toolset-blocks-field="e83637a27040223621602f1808057f08"] { font-weight: bold; }  h2.tb-heading[data-toolset-blocks-heading="2c5b60318abdb40d58e9c0baf1d2d675"]  { text-align: left; }  .tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] { grid-template-columns: minmax(0, 0.3333fr) minmax(0, 0.3333fr) minmax(0, 0.3333fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 1) { grid-column: 1 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 2) { grid-column: 2 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 3) { grid-column: 3 } .wpv-sorting-block[data-toolset-views-sorting="44e1d0287843f80111f62fdb74f55d22"] .wpv-sorting-block-item.wpv-sorting-block-label { margin-top: 5px;margin-right: 10px; } .wp-block-toolset-blocks-grid-column.tb-grid-column[data-toolset-blocks-grid-column="3034fbe886c11054e95b46b09d3e4112"] { display: flex; } @media only screen and (max-width: 781px) { .tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 1) { grid-column: 1 } .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 2) { grid-column: 2 } .wp-block-toolset-views-wpa-editor > .tb-grid-column:nth-of-type(3n + 3) { grid-column: 3 } .wp-block-toolset-views-wpa-editor .js-wpv-loop-wrapper > .tb-grid { grid-template-columns: minmax(0, 0.3333fr) minmax(0, 0.3333fr) minmax(0, 0.3333fr);grid-auto-flow: row } .tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] { grid-template-columns: minmax(0, 0.5fr) minmax(0, 0.5fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(2n + 1) { grid-column: 1 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] > .tb-grid-column:nth-of-type(2n + 2) { grid-column: 2 }    .tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] { grid-template-columns: minmax(0, 0.3333fr) minmax(0, 0.3333fr) minmax(0, 0.3333fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 1) { grid-column: 1 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 2) { grid-column: 2 } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] > .tb-grid-column:nth-of-type(3n + 3) { grid-column: 3 } .wp-block-toolset-blocks-grid-column.tb-grid-column[data-toolset-blocks-grid-column="3034fbe886c11054e95b46b09d3e4112"] { display: flex; }  } @media only screen and (max-width: 599px) { .tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-views-wpa-editor  > .tb-grid-column:nth-of-type(1n+1) { grid-column: 1 } .wp-block-toolset-views-wpa-editor .js-wpv-loop-wrapper > .tb-grid { grid-template-columns: minmax(0, 1fr);grid-auto-flow: row } .tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"] { grid-template-columns: minmax(0, 1fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="7fa7413b5e12eb073922a1289e73c51d"]  > .tb-grid-column:nth-of-type(1n+1) { grid-column: 1 }    .tb-container .tb-container-inner{width:100%;margin:0 auto}.tb-grid,.tb-grid>.block-editor-inner-blocks>.block-editor-block-list__layout{display:grid;grid-row-gap:25px;grid-column-gap:25px}.tb-grid-item{background:#d38a03;padding:30px}.tb-grid-column{flex-wrap:wrap}.tb-grid-column>*{width:100%}.tb-grid-column.tb-grid-align-top{width:100%;display:flex;align-content:flex-start}.tb-grid-column.tb-grid-align-center{width:100%;display:flex;align-content:center}.tb-grid-column.tb-grid-align-bottom{width:100%;display:flex;align-content:flex-end} .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"] { grid-template-columns: minmax(0, 1fr);grid-auto-flow: row } .wp-block-toolset-blocks-grid.tb-grid[data-toolset-blocks-grid="fb68e9a873867b36d5c13c01005648e2"]  > .tb-grid-column:nth-of-type(1n+1) { grid-column: 1 } .wp-block-toolset-blocks-grid-column.tb-grid-column[data-toolset-blocks-grid-column="3034fbe886c11054e95b46b09d3e4112"] { display: flex; }  } 

Vehicle Arrival – Service Advisor Procedure

Waiter Appointment Channel in Slack

Preventing Price Confusion and Unhappy Customers – Policy

No Partial Repairs for Engine Performance Policy

How Soon Can I Bring in my Car

Estimates and Recommendations Without Part Numbers Policy

Customer Email Address Acquisition Procedure

After Hours / Night Drop / Early bird – Procedure

Waiting for Service – Customer Questions and Answers

Service Advisor “Toolbox” Checklist

Labor Claim RO and Invoice Procedure

Service Advisor performance report card

Overheating or Low Coolant Level Policy

Fuel (Contaminated) Handling and Disposal – Billing Procedure

Estimates / Quotes by Email Disclaimer

Noise Diagnosis – Riding with Customers to Observe – Procedure

Canned Job Kit Creation Instructions – Vehicle Specific

How to Create an Inspection Results Video for Customers and Marketing

Determining the Priority of Vehicles to be serviced

Incentive System for Service Advisors for Getting Appointments

Appointment Preparation Checklist

Customer Greeting and Interaction: Service Advisor – Procedure version 2

Estimate Presentation – Worksheet

Service Advisor Priorities – Guidelines

Maintenance History Check and Estimating – Form