The Keys to Dealing with Sales Objections When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over.” There are a number…
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Why is focusing on employee safety so important for successful auto shops? Because having employees who feel and are valued and
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The Best-Kept Secret to Generating More ReferralsAs we all know, the most powerful form of advertising always has been, and always will be, word of mouth. Although every shop owner would like to believe the majority of their customers are…
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There are three components that should be considered when setting a work schedule or when making adjustments to it. The first component is resources which refers largely to personnel but can also refer to assets such as bays and equipment.…
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Employee turnover is a big problem in any business. It adds hassle and expense, and it erodes customer confidence in any business that trades on
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Checklist for Building a World Class ShopWe work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common. Beyond the fact that…
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How important is a website, anyway? Every business owner knows he has to have one. What’s less obvious is how that website converts dollars spent on
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This topic is covered very nicely in this 9 minute videoClick here to view
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In the world of online marketing, content has been king for awhile. Since the internet has outpaced traditional media, your online presence has become
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There are many interdependencies in an automotive repair operation. Interdependencies can be sources of synergy or conflict depending on a number of factors. From a management perspective when people are aware that others depend on them and they’re sometimes the…
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