Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.Eric Ziegler owns and operates EZ Diagnostic…
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https://youtu.be/4ImYLRR7arQ The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. You can also listen HERE.Learn how each defines or defends their days…
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There can be a lot of confusion when it comes to all of the different financial reports that a business needs to look at in order know if it is operating at peak performance. The balance sheet is just one…
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https://youtu.be/QmHDyJ7rcpM This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or…
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https://www.youtube.com/watch?v=ofxaUCRdMC4&feature=youtu.be #serviceadvisortraining
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Check out the episode HERE.The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They co-own AAPEX where the global automotive…
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What does the Fair Labor Standards Act (FLSA) require for employee pay during a weather event or natural disaster, and how does this vary based on worker classification?
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https://youtu.be/4Obn1vVroLk A video less than two minutes can educate and engage the customer in the problem. Increases trust. Listen HERE.Document with video the depth of the repair, example if the front clip is off or dashboard out.This shows the level…
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Customer Follow-Up Call GuideAs business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is…
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A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and the need to develop career paths…
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