Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry. Trust and Communications are the keys to building a relationship with your customer. Trusting your…
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One of the downsides of a good economy some employers are struggling with now is “ghosting.” What is ghosting and why is it happening now?
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https://www.youtube.com/watch?v=1Bsjuo-tN04&feature=youtu.be&utm_source=ONTRAPORT-email-broadcast&utm_medium=ONTRAPORT-email-broadcast&utm_term=Email+Blasts&utm_content=Write+Service+Podcast-Episode+55&utm_campaign=01172019 #servicewritertraining
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https://youtu.be/U4D02wdfoh0 We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions and the signs of…
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Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the sensitivities in customers, people, and brand when acquiring new shops.…
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https://www.youtube.com/watch?v=Dr1CHILbbsA&feature=youtu.be&utm_source=ONTRAPORT-email-broadcast&utm_medium=ONTRAPORT-email-broadcast&utm_term=Email+Blasts&utm_content=Write+Service+Podcast-Episode+54&utm_campaign=01102019 #serviceadvisortraining
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https://youtu.be/yYMIo8qqC_s The 100th was a ‘fitting fury’ of intellect, ideas, wisdom and reverence for aftermarket professionals. Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance,…
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https://youtu.be/uN-XAD9pnwg When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the…
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I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues…
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The Key to Selling Initial Vehicle InspectionsMost service advisors fall into one of three traps with first-time customers: they’ll either avoid recommending a complete inspection, they’ll try to bundle the inspection into a service, or they’ll just inspect the vehicle…
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