Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here’s my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.
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