Survey List

 

Administrative Fee for Extended Warranty Jobs

Auto Technician Top Complaints – 30 Second Survey for Auto Technicians

Auto Technician Weekly Tool Spending

Average Hours Per R.O.

Customers bringing their own parts

Customers Trusting Your Shop

Days your shop will be CLOSED During the Holidays

Diagnostic Scanners, Tools, Software

Did you change your labor rate in 2015?

Do you charge for shop supplies?

DVI (Digital Vehicle Inspection) Poll

Employee’s Health Insurance Premiums

Equipment, Tools, Furnishings, Technology Spending Poll

Expenses

For Techs ONLY – Which of these 16 Items Would Make You Consider Changing Jobs?

How many BAYS / LIFTS at your shop?

How many vehicles get inspection?

How much has your primary (most commonly used) labor rate increased or decreased in the last 12 months?

IT Management Resources at Your Shop Survey

Labor Estimating

Management Software Cost

Marketing and Advertising Auto Repair

Oil Changes FULL SYNTHETIC mileage Interval?

Paid Vacation at Your Shop

Parts Gross Profit (not including tires) at your shop is typically:

Paying to find a Good Tech or Advisor

Phone / Email Quotes Survey

Questions for TECHS ONLY

Retirement (401k, Simple IRA etc.) Contribution Employee Benefit at Your Shop

Service Advisor Sales

Survey – Loaner Cars and Other Customer Transportation at Your Shop

Tech Production – How many billable hours do the techs at your shop average per week?

Technician Pay – Question for Shop Owners

Technician Pay System Survey

Technician Weekly Pay

Test Drives with Customers

Time Clocking – Other than when performing the actual repair or service, during which of the following are the techs at your shop normally punched (clocked) on to the vehicle? Please check all that apply.

What are the Biggest Issues –

What are the Most Common Reasons for Techs to be Fired at Your Shop?

What are your monthly sales per production employee?

What is the Average Age of the Techs at your Shop?

What is the average amount per employee that your shop pays / contributes for health-related insurance per month?

What is the productivity percentage

What percent of RO’s at your shop include an oil change as one of the services performed?

What Quality Employees Really Want

What slows production the most at your shop?

When is your Shop Open

Which Key Number is the most difficult to achieve at your shop?

Which of the following are the weakest areas in the shop management software that you are currently using? (Select up to 5 items)

Which of these would you say are significant issues at your shop? (Check all that apply)

Which one of the following best describes vehicle inspections at your shop?

Who Buys Tools and Equipment – Shop or Technician?

2016 vs 2015 sales