|Is the software cloud based or on-premises?||Cloud Based|
|#1 What is the typical initial total cost for a shop to change to your software?||$149 - $296 Set-up|
|#2 What is the typical monthly cost for shops currently using your software?||$95-$170 / month|
|#3 Name of the individual completing the survey||Glen Graham|
|#4 Name of your Company and Software||AutoFluent Software by TABS, Inc|
|#5 Your Website||autorepairsoftware.com|
|#6 Can appointments be displayed in different colors depending on factors such as: Waiting, after hours arrival, loaner car reservation, shuttle required, call to remind, type of service, etc.?|
|#7 Can appointments be dragged and dropped on the appointment scheduler?|
|#8 Does a warning occur when making an appointment if the customer has previously not shown up for appointments?|
|#9 Can an appointment for the next scheduled maintenance be generated automatically?|
|#10 When an appointment is made, is the time, date and user who made the appointment automatically recorded and saved?|
|#11 Does a warning occur if there are other appointments or open RO\'s for a vehicle when a new appointment is being entered for that vehicle?|
*Comment: You will get a warning when opening an estimate or RO if there are other RO's for a vehicle.
|#12 Does an appointment change color on the schedule when the appointment time is approaching or past?|
*Comment: The schedule visually indicates the time, and the W/O's change color when approaching or past the time.
|#13 Is there integrated loaner car reservations and tracking?|
|#14 Can texting be sent and received within the software?|
*Comment: Texts can be Sent only, 2-way texting is planned.
|#15 Can status updates be automatically texted to customers when the status of their vehicle changes?|
|#16 Can emailing be done directly through the software without having to go into a separate email program?|
|#17 Are electronic vehicle inspections integrated?|
|#18 Can photos be attached to failed items?|
|#19 Can job kits be attached to failed items?|
|#20 Can inspections be emailed and texted to customers?|
|#21 Can jobs performed or estimated be saved as vehicle specific job kits?|
*Comment: You can organize jobs into groups based on vehicle types.
|#22 Can job kits include other job kits and multiple labor operations?|
*Comment: Kits can include multiple labor operations, and you can add the contents of other kits to a kit, though a kit
|#23 Is there integrated time clocking for technicians?|
|#24 Is there capability for multiple labor rates (10 or more)?|
|#25 Can times for multiple technicians be entered into a single labor operation?|
|PARTS AND INVENTORY|
|#26 Can the software automatically adjust stocking levels according to parameters that have been set by the user?|
|#27 Is there a feature where the software automatically contacts integrated vendors according to a designated schedule and updates pricing for all part information that is in the software?|
*Comment: You can do this for our tire integrations, and you can import / update parts from spreadsheets.
|#28 Can different matrices be assigned to different types of parts, different brands, different vendors and different customers?|
*Comment: Parts use different matrices based on the type and category, which can be based on brands and vendors, and
|#29 When parts are ordered (and when they arrive), is the time and the person placing the order recorded?|
*Comment: The person and date are recorded, and time will be included in the future.
|#30 When an authorization is entered, is the advisor prompted to order parts that are not in the facility and have not already been ordered?|
|#31 Can purchase orders be generated for parts that are needed, but are not in the facility and have not already been ordered, for future appointments within a selected date range?|
*Comment: We may revisit and add in the future.
|#32 Are there different colors assigned to different part statuses?|
|#33 Does the displayed status of a part change automatically when the actual status of the part changes?|
|#34 Are there reminders which alert service advisors that an expected arrival time for a part is past due?|
|#35 Is online parts cataloging and ordering integrated for all major catalog and ordering platforms?|
|#36 Are parts returns and core returns tracked?|
|#37 Is there a merge feature where duplicate parts can be merged together quickly and easily?|
|#38 Are there different colors assigned to different RO statuses?|
|#39 Does the displayed status of an RO change automatically when the actual status of the RO changes?|
|#40 When someone is working in an RO, will the software block anyone else attempting to work in the RO, and alert them before they attempt to work in the RO?|
|#41 Can part or all of the RO be copied and pasted into another RO with a single action?|
|#42 Is there a profit checker that displays profit dollars and percentages for each individual part, each labor operation, each job subtotal and the entire order?|
|#43 When jobs are copied from history, do both the parts and labor prices update automatically?|
*Comment: Original prices can optionally be used.
|#44 Does an RO change color on the work in progress screen when the technician exceeds the sold labor time?|
*Comment: We will revisit this in the future.
|#45 Can partially completed RO\'s be split between pay periods so that technicians can be credited with their current progress on an RO even though all work on the RO has not yet been completed?|
|#46 Can documents and photos be attached and saved to RO\'s?|
*Comment: By doing an inspection for the RO, and attaching photos and documents to that
|#47 Are the following items optional to display or not display on the customer invoice: Part numbers, individual part prices, labor times, individual labor prices?|
|#48 Can mandatory checklists be created that a service advisor must complete to advance when entering information into RO\'s and completing RO's?|
*Comment: Checklist completion is optional.
|#49 Can previous recommendations be included on invoices, RO\'s, estimates, inspections and worksheets?|
|#50 Do previous recommendations include the name of the advisor and technician who originally made the recommendations?|
|#51 When recommendations appear in a list, can they be reordered by priority?|
|#52 Can a grid be included on any RO (or invoice, or estimate or worksheet) that includes all scheduled maintenance intervals, along with when they were last performed and when they are next due (both date and miles) according to the service history?|
*Comment: Grid is available, but does not print on invoice.
|#53 Does the software calculate maintenance interval due dates based on actual miles driven for each individual vehicle according to the service history?|
|#54 Are scheduled maintenance reminders generated and sent automatically when the assigned time or projected mileage has been reached?|
*Comment: Only if the scheduled maintenance was a recommended service.
|#55 Can maintenance intervals be assigned to job kits so that the services come up as due according to whatever parameters are set by the user?|
|#56 Are Carfax service history reports integrated?|
|#57 Can service history from other shops be integrated with the shop\'s service history for a vehicle?|
*Comment: This is done through Carfax for services reported to Carfax.
|#58 Are new tire serial numbers automatically sent to the manufacturer once the numbers have been entered into an RO?|
|#59 Is there integrated tire cataloging and ordering?|
|#60 Is there a regular schedule of webinars or podcasts for training new users and explaining updates?|
*Comment: We have several training videos, but webinars are not needed because our support staff gives our customers as
|#61 Is there a help feature that covers all areas of the software completely?|
|#62 Does the vehicle VIN and other key information display on all screens when working in an RO so there is no need to back up or change screens?|
|#63 Will entering the license plate number autofill vehicle information such as VIN, year, make, model, and engine?|
|#64 Is there a merge feature where duplicate vehicles can be merged together quickly and easily?|
|#65 Can documents and photos be attached and saved to vehicles?|
*Comment: Documents and photos can only be saved with inspections, which are tied to vehicles.
|OTHER SOFTWARE FEATURES|
|#66 Can all functions be performed paperless?|
|#67 Is there integrated electronic signature capture?|
|#68 Is credit card processing integrated?|
|#69 Is there a caller I.D. feature that displays customer information when an existing customer calls?|
|#70 Is lube (oil change) sticker (label) printing integrated?|
|#71 Are all functions mobile device compatible?|
*Comment: The inspection module was created for mobile devices (Android, iPad, Windows). The other parts of the system
|#72 Can key performance numbers be compared with other users of the software?|
*Comment: There are various sales rep and technician reports.
|#73 Can information be exported to spread sheets, and imported from spread sheets?|
*Comment: Almost all reports can be exported to spreadsheets, and inventory can be imported from spreadsheets.
|#74 Are there integrated mapping and directions to and from the shop, customers, vendors, etc.?|
*Comment: We may revisit based on customer input.
|#75 Are there different subprograms or modules for different employees (technicians, advisers, parts, manager)?|
*Comment: Depending on the rights of the one logged in, only certain modules and functions are available.
|#76 Can technician assignments be dragged and dropped on a technician assignment screen?|
|#77 Is there a merge feature where duplicate customers can be merged together quickly and easily?|