**Management Software Comparison Chart**

Section Links

Software Information
Is the software cloud based or on-premises?
#1 What is the typical initial total cost for a shop to change to your software?$34.95
#2 What is the typical monthly cost for shops currently using your software?$34.95
#3 Name of the individual completing the surveyRay Rippey
#4 Name of your Company and SoftwareDigital Wrench - VMT Software
#5 Your Websiteworkordersoft.com
APPOINTMENTS
#6 Can appointments be displayed in different colors depending on factors such as: Waiting, after hours arrival, loaner car reservation, shuttle required, call to remind, type of service, etc.?
  • Fully
  • Partially
  • Planned for the future
  • No
#7 Can appointments be dragged and dropped on the appointment scheduler?
  • Fully
  • Partially
  • Planned for the future
  • No
#8 Does a warning occur when making an appointment if the customer has previously not shown up for appointments?
  • Fully
  • Partially
  • Planned for the future
  • No
#9 Can an appointment for the next scheduled maintenance be generated automatically?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: This is done in our reminder section where you can automatically have one or more reminders sent to your customers via Email

#10 When an appointment is made, is the time, date and user who made the appointment automatically recorded and saved?
  • Fully
  • Partially
  • Planned for the future
  • No
#11 Does a warning occur if there are other appointments or open RO\'s for a vehicle when a new appointment is being entered for that vehicle?
  • Fully
  • Partially
  • Planned for the future
  • No
#12 Does an appointment change color on the schedule when the appointment time is approaching or past?
  • Fully
  • Partially
  • Planned for the future
  • No
#13 Is there integrated loaner car reservations and tracking?
  • Fully
  • Partially
  • Planned for the future
  • No
COMMUNICATION
#14 Can texting be sent and received within the software?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Texts can be sent to let customers know their vehicles are ready for pickup. We use the customers cell phone
company so there are not any charges for the sender.

#15 Can status updates be automatically texted to customers when the status of their vehicle changes?
  • Fully
  • Partially
  • Planned for the future
  • No
#16 Can emailing be done directly through the software without having to go into a separate email program?
  • Fully
  • Partially
  • Planned for the future
  • No
INSPECTIONS
#17 Are electronic vehicle inspections integrated?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: We integrate with Repair Shop Solutions, an online inspection software.

#18 Can photos be attached to failed items?
  • Fully
  • Partially
  • Planned for the future
  • No
JOB KITS
#19 Can job kits be attached to failed items?
  • Fully
  • Partially
  • Planned for the future
  • No
#20 Can inspections be emailed and texted to customers?
  • Fully
  • Partially
  • Planned for the future
  • No
#21 Can jobs performed or estimated be saved as vehicle specific job kits?
  • Fully
  • Partially
  • Planned for the future
  • No
#22 Can job kits include other job kits and multiple labor operations?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: A job kit can contain Labor, Parts, and Other. You can also reference components, which may have multiple
parts in each component, allowing you to replace a generic part in the job kit with the precise part for the
selected vehicle automatically. We call Job Kits 'Packages'.

LABOR OPERATIONS
#23 Is there integrated time clocking for technicians?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: We have a complete and separate program (Labor Logger) that allows technicians to log their exact time for
'Labor Items' they are working on. There can be unlimited technicians working on the same labor item. Because
it is a one click operation to log in and out, you end up with very precise labor times.

#24 Is there capability for multiple labor rates (10 or more)?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: You can have 2 default rates, but you can type in any rate you wish.

#25 Can times for multiple technicians be entered into a single labor operation?
  • Fully
  • Partially
  • Planned for the future
  • No
PARTS AND INVENTORY
#26 Can the software automatically adjust stocking levels according to parameters that have been set by the user?
  • Fully
  • Partially
  • Planned for the future
  • No
#27 Is there a feature where the software automatically contacts integrated vendors according to a designated schedule and updates pricing for all part information that is in the software?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: While not automatic, you can import a vendors parts list and the software can update costs and list pricing
automatically.

#28 Can different matrices be assigned to different types of parts, different brands, different vendors and different customers?
  • Fully
  • Partially
  • Planned for the future
  • No
#29 When parts are ordered (and when they arrive), is the time and the person placing the order recorded?
  • Fully
  • Partially
  • Planned for the future
  • No
#30 When an authorization is entered, is the advisor prompted to order parts that are not in the facility and have not already been ordered?
  • Fully
  • Partially
  • Planned for the future
  • No
#31 Can purchase orders be generated for parts that are needed, but are not in the facility and have not already been ordered, for future appointments within a selected date range?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Purchase order parts can be created by a drag and drop from the technician. The person ordering can then
create the actual PO when they are ready.

#32 Are there different colors assigned to different part statuses?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Each part in the repair order has a colored status light that shows if the part has been ordered or received.

#33 Does the displayed status of a part change automatically when the actual status of the part changes?
  • Fully
  • Partially
  • Planned for the future
  • No
#34 Are there reminders which alert service advisors that an expected arrival time for a part is past due?
  • Fully
  • Partially
  • Planned for the future
  • No
#35 Is online parts cataloging and ordering integrated for all major catalog and ordering platforms?
  • Fully
  • Partially
  • Planned for the future
  • No
#36 Are parts returns and core returns tracked?
  • Fully
  • Partially
  • Planned for the future
  • No
#37 Is there a merge feature where duplicate parts can be merged together quickly and easily?
  • Fully
  • Partially
  • Planned for the future
  • No
REPAIR ORDERS
#38 Are there different colors assigned to different RO statuses?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: There are 5 status 'lights' that can be used. If that is not enough, the program can be changed to use unlimited statuses for each RO.

#39 Does the displayed status of an RO change automatically when the actual status of the RO changes?
  • Fully
  • Partially
  • Planned for the future
  • No
#40 When someone is working in an RO, will the software block anyone else attempting to work in the RO, and alert them before they attempt to work in the RO?
  • Fully
  • Partially
  • Planned for the future
  • No
#41 Can part or all of the RO be copied and pasted into another RO with a single action?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: If you are wanting to move only certain items to an RO, you must of course select those items first... so not quite a single action.

#42 Is there a profit checker that displays profit dollars and percentages for each individual part, each labor operation, each job subtotal and the entire order?
  • Fully
  • Partially
  • Planned for the future
  • No
#43 When jobs are copied from history, do both the parts and labor prices update automatically?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Jobs (labor items) can be in a stored labor list. When you select the item, it will give you the default labor rate. If you are copying job kits (packages), you determine when you create the package where the prices will come from, the package, or the inventory or labor rates.

#44 Does an RO change color on the work in progress screen when the technician exceeds the sold labor time?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Yes, there is a setting for a percentage to determine the light color for green (ok), Yellow(getting close), and red (exceeded). Each labor item has it's own light, and there is an overall light for the RO, so you can look at all the active RO's and see the lights, and determine what to do.

#45 Can partially completed RO\'s be split between pay periods so that technicians can be credited with their current progress on an RO even though all work on the RO has not yet been completed?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: If you are using the labor logger.

#46 Can documents and photos be attached and saved to RO\'s?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Unlimited photo's per RO. And you can also email those pictures as attachments along with the PDF of the RO.

#47 Are the following items optional to display or not display on the customer invoice: Part numbers, individual part prices, labor times, individual labor prices?
  • Fully
  • Partially
  • Planned for the future
  • No
#48 Can mandatory checklists be created that a service advisor must complete to advance when entering information into RO\'s and completing RO's?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: There are checklists, but not mandatory.

RECOMMENDATIONS
#49 Can previous recommendations be included on invoices, RO\'s, estimates, inspections and worksheets?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: If there are recommendations written in the labor items (for instance), and the customer doesn't want to do that work, then you can cancel those items and have those items deleted, or moved to an estimate for a later purpose.

You can also put the recommendations in the memo section so they will print on the current invoice.

#50 Do previous recommendations include the name of the advisor and technician who originally made the recommendations?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Each item on an invoice, Labor, parts, Other, have a technician name.

#51 When recommendations appear in a list, can they be reordered by priority?
  • Fully
  • Partially
  • Planned for the future
  • No
SCHEDULED MAINTENANCE
#52 Can a grid be included on any RO (or invoice, or estimate or worksheet) that includes all scheduled maintenance intervals, along with when they were last performed and when they are next due (both date and miles) according to the service history?
  • Fully
  • Partially
  • Planned for the future
  • No
#53 Does the software calculate maintenance interval due dates based on actual miles driven for each individual vehicle according to the service history?
  • Fully
  • Partially
  • Planned for the future
  • No
#54 Are scheduled maintenance reminders generated and sent automatically when the assigned time or projected mileage has been reached?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: You must click a button. The software will not do things automatically so it won't interfere with what you are currently doing.

#55 Can maintenance intervals be assigned to job kits so that the services come up as due according to whatever parameters are set by the user?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: You would build your own reminder template so you can have for instance, a 30 day, a 60 day, a 90 day reminder.

SERVICE HISTORY
#56 Are Carfax service history reports integrated?
  • Fully
  • Partially
  • Planned for the future
  • No
#57 Can service history from other shops be integrated with the shop\'s service history for a vehicle?
  • Fully
  • Partially
  • Planned for the future
  • No
TIRES
#58 Are new tire serial numbers automatically sent to the manufacturer once the numbers have been entered into an RO?
  • Fully
  • Partially
  • Planned for the future
  • No
#59 Is there integrated tire cataloging and ordering?
  • Fully
  • Partially
  • Planned for the future
  • No
TRAINING
#60 Is there a regular schedule of webinars or podcasts for training new users and explaining updates?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: We have online video's.

#61 Is there a help feature that covers all areas of the software completely?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: In any part of the program you can click on the help button, or press F1, and get help for that screen. The help can be printed also, and it can be read like a book.

VEHICLE INFORMATION
#62 Does the vehicle VIN and other key information display on all screens when working in an RO so there is no need to back up or change screens?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: It is on the RO screen and the vehicle screen.

#63 Will entering the license plate number autofill vehicle information such as VIN, year, make, model, and engine?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: However, you can lookup a vehicle by license plate number if it is already in the system.

#64 Is there a merge feature where duplicate vehicles can be merged together quickly and easily?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: In our software it is unlikely the vehicle could be entered twice. However, if you had a vehicle under one customer, you can transfer it and optionally all the RO's to another customer. This is great when the customer has purchased a vehicle from one of your other customers.

#65 Can documents and photos be attached and saved to vehicles?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: You can have one picture of the vehicle, and unlimited documents (and youtube video's) if you use the components section.

OTHER SOFTWARE FEATURES
#66 Can all functions be performed paperless?
  • Fully
  • Partially
  • Planned for the future
  • No
#67 Is there integrated electronic signature capture?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Currently only if you use our credit card software. We do plan on integrating signature capture from other devices in the future.

#68 Is credit card processing integrated?
  • Fully
  • Partially
  • Planned for the future
  • No
#69 Is there a caller I.D. feature that displays customer information when an existing customer calls?
  • Fully
  • Partially
  • Planned for the future
  • No
#70 Is lube (oil change) sticker (label) printing integrated?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: This could probably be done in the integrated Report Writer. This report writer allows end users to create reports we haven't thought of yet.

#71 Are all functions mobile device compatible?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Currently the software runs on windows tablets. However, there are services that will allow the software to run on any device.

We do have a synchronization module that lets you take a laptop into the field (no internet required), create or finish an RO, and import it back in when you get back to the office.

#72 Can key performance numbers be compared with other users of the software?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: Our software is not online, so we don't have access to any of our users information.

If you mean users within the company, then you could use the report writer to get that information. There are reports already to show technician information for each and every tech.

#73 Can information be exported to spread sheets, and imported from spread sheets?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: There are many many ways to export. However, importing depends on how the other software exports.

#74 Are there integrated mapping and directions to and from the shop, customers, vendors, etc.?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: This is probably something we will add as we get requests from our customers. We use their requests to determine the direction of our software.

#75 Are there different subprograms or modules for different employees (technicians, advisers, parts, manager)?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: There are programs for technicians (Labor Logger), a separate program for clocking in for the day, and there is security so certain parts of the program can only be accessed by certain users.

#76 Can technician assignments be dragged and dropped on a technician assignment screen?
  • Fully
  • Partially
  • Planned for the future
  • No
#77 Is there a merge feature where duplicate customers can be merged together quickly and easily?
  • Fully
  • Partially
  • Planned for the future
  • No

*Comment: We can merge RO's and vehicles from one customer to another. The way the software works, it is almost difficult to duplicate the customer on accident.