|Is the software cloud based or on-premises?|
|#1 What is the typical initial total cost for a shop to change to your software?||$34.95|
|#2 What is the typical monthly cost for shops currently using your software?||$34.95|
|#3 Name of the individual completing the survey||Ray Rippey|
|#4 Name of your Company and Software||Digital Wrench - VMT Software|
|#5 Your Website||workordersoft.com|
|#6 Can appointments be displayed in different colors depending on factors such as: Waiting, after hours arrival, loaner car reservation, shuttle required, call to remind, type of service, etc.?|
|#7 Can appointments be dragged and dropped on the appointment scheduler?|
|#8 Does a warning occur when making an appointment if the customer has previously not shown up for appointments?|
|#9 Can an appointment for the next scheduled maintenance be generated automatically?|
*Comment: This is done in our reminder section where you can automatically have one or more reminders sent to your customers via Email
|#10 When an appointment is made, is the time, date and user who made the appointment automatically recorded and saved?|
|#11 Does a warning occur if there are other appointments or open RO\'s for a vehicle when a new appointment is being entered for that vehicle?|
|#12 Does an appointment change color on the schedule when the appointment time is approaching or past?|
|#13 Is there integrated loaner car reservations and tracking?|
|#14 Can texting be sent and received within the software?|
*Comment: Texts can be sent to let customers know their vehicles are ready for pickup. We use the customers cell phone
|#15 Can status updates be automatically texted to customers when the status of their vehicle changes?|
|#16 Can emailing be done directly through the software without having to go into a separate email program?|
|#17 Are electronic vehicle inspections integrated?|
*Comment: We integrate with Repair Shop Solutions, an online inspection software.
|#18 Can photos be attached to failed items?|
|#19 Can job kits be attached to failed items?|
|#20 Can inspections be emailed and texted to customers?|
|#21 Can jobs performed or estimated be saved as vehicle specific job kits?|
|#22 Can job kits include other job kits and multiple labor operations?|
*Comment: A job kit can contain Labor, Parts, and Other. You can also reference components, which may have multiple
|#23 Is there integrated time clocking for technicians?|
*Comment: We have a complete and separate program (Labor Logger) that allows technicians to log their exact time for
|#24 Is there capability for multiple labor rates (10 or more)?|
*Comment: You can have 2 default rates, but you can type in any rate you wish.
|#25 Can times for multiple technicians be entered into a single labor operation?|
|PARTS AND INVENTORY|
|#26 Can the software automatically adjust stocking levels according to parameters that have been set by the user?|
|#27 Is there a feature where the software automatically contacts integrated vendors according to a designated schedule and updates pricing for all part information that is in the software?|
*Comment: While not automatic, you can import a vendors parts list and the software can update costs and list pricing
|#28 Can different matrices be assigned to different types of parts, different brands, different vendors and different customers?|
|#29 When parts are ordered (and when they arrive), is the time and the person placing the order recorded?|
|#30 When an authorization is entered, is the advisor prompted to order parts that are not in the facility and have not already been ordered?|
|#31 Can purchase orders be generated for parts that are needed, but are not in the facility and have not already been ordered, for future appointments within a selected date range?|
*Comment: Purchase order parts can be created by a drag and drop from the technician. The person ordering can then
|#32 Are there different colors assigned to different part statuses?|
*Comment: Each part in the repair order has a colored status light that shows if the part has been ordered or received.
|#33 Does the displayed status of a part change automatically when the actual status of the part changes?|
|#34 Are there reminders which alert service advisors that an expected arrival time for a part is past due?|
|#35 Is online parts cataloging and ordering integrated for all major catalog and ordering platforms?|
|#36 Are parts returns and core returns tracked?|
|#37 Is there a merge feature where duplicate parts can be merged together quickly and easily?|
|#38 Are there different colors assigned to different RO statuses?|
*Comment: There are 5 status 'lights' that can be used. If that is not enough, the program can be changed to use unlimited statuses for each RO.
|#39 Does the displayed status of an RO change automatically when the actual status of the RO changes?|
|#40 When someone is working in an RO, will the software block anyone else attempting to work in the RO, and alert them before they attempt to work in the RO?|
|#41 Can part or all of the RO be copied and pasted into another RO with a single action?|
*Comment: If you are wanting to move only certain items to an RO, you must of course select those items first... so not quite a single action.
|#42 Is there a profit checker that displays profit dollars and percentages for each individual part, each labor operation, each job subtotal and the entire order?|
|#43 When jobs are copied from history, do both the parts and labor prices update automatically?|
*Comment: Jobs (labor items) can be in a stored labor list. When you select the item, it will give you the default labor rate. If you are copying job kits (packages), you determine when you create the package where the prices will come from, the package, or the inventory or labor rates.
|#44 Does an RO change color on the work in progress screen when the technician exceeds the sold labor time?|
*Comment: Yes, there is a setting for a percentage to determine the light color for green (ok), Yellow(getting close), and red (exceeded). Each labor item has it's own light, and there is an overall light for the RO, so you can look at all the active RO's and see the lights, and determine what to do.
|#45 Can partially completed RO\'s be split between pay periods so that technicians can be credited with their current progress on an RO even though all work on the RO has not yet been completed?|
*Comment: If you are using the labor logger.
|#46 Can documents and photos be attached and saved to RO\'s?|
*Comment: Unlimited photo's per RO. And you can also email those pictures as attachments along with the PDF of the RO.
|#47 Are the following items optional to display or not display on the customer invoice: Part numbers, individual part prices, labor times, individual labor prices?|
|#48 Can mandatory checklists be created that a service advisor must complete to advance when entering information into RO\'s and completing RO's?|
*Comment: There are checklists, but not mandatory.
|#49 Can previous recommendations be included on invoices, RO\'s, estimates, inspections and worksheets?|
*Comment: If there are recommendations written in the labor items (for instance), and the customer doesn't want to do that work, then you can cancel those items and have those items deleted, or moved to an estimate for a later purpose.
|#50 Do previous recommendations include the name of the advisor and technician who originally made the recommendations?|
*Comment: Each item on an invoice, Labor, parts, Other, have a technician name.
|#51 When recommendations appear in a list, can they be reordered by priority?|
|#52 Can a grid be included on any RO (or invoice, or estimate or worksheet) that includes all scheduled maintenance intervals, along with when they were last performed and when they are next due (both date and miles) according to the service history?|
|#53 Does the software calculate maintenance interval due dates based on actual miles driven for each individual vehicle according to the service history?|
|#54 Are scheduled maintenance reminders generated and sent automatically when the assigned time or projected mileage has been reached?|
*Comment: You must click a button. The software will not do things automatically so it won't interfere with what you are currently doing.
|#55 Can maintenance intervals be assigned to job kits so that the services come up as due according to whatever parameters are set by the user?|
*Comment: You would build your own reminder template so you can have for instance, a 30 day, a 60 day, a 90 day reminder.
|#56 Are Carfax service history reports integrated?|
|#57 Can service history from other shops be integrated with the shop\'s service history for a vehicle?|
|#58 Are new tire serial numbers automatically sent to the manufacturer once the numbers have been entered into an RO?|
|#59 Is there integrated tire cataloging and ordering?|
|#60 Is there a regular schedule of webinars or podcasts for training new users and explaining updates?|
*Comment: We have online video's.
|#61 Is there a help feature that covers all areas of the software completely?|
*Comment: In any part of the program you can click on the help button, or press F1, and get help for that screen. The help can be printed also, and it can be read like a book.
|#62 Does the vehicle VIN and other key information display on all screens when working in an RO so there is no need to back up or change screens?|
*Comment: It is on the RO screen and the vehicle screen.
|#63 Will entering the license plate number autofill vehicle information such as VIN, year, make, model, and engine?|
*Comment: However, you can lookup a vehicle by license plate number if it is already in the system.
|#64 Is there a merge feature where duplicate vehicles can be merged together quickly and easily?|
*Comment: In our software it is unlikely the vehicle could be entered twice. However, if you had a vehicle under one customer, you can transfer it and optionally all the RO's to another customer. This is great when the customer has purchased a vehicle from one of your other customers.
|#65 Can documents and photos be attached and saved to vehicles?|
*Comment: You can have one picture of the vehicle, and unlimited documents (and youtube video's) if you use the components section.
|OTHER SOFTWARE FEATURES|
|#66 Can all functions be performed paperless?|
|#67 Is there integrated electronic signature capture?|
*Comment: Currently only if you use our credit card software. We do plan on integrating signature capture from other devices in the future.
|#68 Is credit card processing integrated?|
|#69 Is there a caller I.D. feature that displays customer information when an existing customer calls?|
|#70 Is lube (oil change) sticker (label) printing integrated?|
*Comment: This could probably be done in the integrated Report Writer. This report writer allows end users to create reports we haven't thought of yet.
|#71 Are all functions mobile device compatible?|
*Comment: Currently the software runs on windows tablets. However, there are services that will allow the software to run on any device.
|#72 Can key performance numbers be compared with other users of the software?|
*Comment: Our software is not online, so we don't have access to any of our users information.
|#73 Can information be exported to spread sheets, and imported from spread sheets?|
*Comment: There are many many ways to export. However, importing depends on how the other software exports.
|#74 Are there integrated mapping and directions to and from the shop, customers, vendors, etc.?|
*Comment: This is probably something we will add as we get requests from our customers. We use their requests to determine the direction of our software.
|#75 Are there different subprograms or modules for different employees (technicians, advisers, parts, manager)?|
*Comment: There are programs for technicians (Labor Logger), a separate program for clocking in for the day, and there is security so certain parts of the program can only be accessed by certain users.
|#76 Can technician assignments be dragged and dropped on a technician assignment screen?|
|#77 Is there a merge feature where duplicate customers can be merged together quickly and easily?|
*Comment: We can merge RO's and vehicles from one customer to another. The way the software works, it is almost difficult to duplicate the customer on accident.