Is there another branch location in your plans?
Have you ever thought of growing your brand into other communities? There are an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition or open a brand new location. LISTEN HERE.
The Panel includes…[Read more]
Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. LISTEN HERE
Systems for time management will either make our lives easier or without them, our stress level could be at Defcon 2. You may use post-it notes or digital software to stay on track and more organized.
carmancapriotto started the topic PODCAST: Why Just In Time Learning is Bad For Your Business in the forum Training – Webinars, Podcasts, Videos, Events 1 week ago
The Impact That Core Fundamental Training Will Have On Your Business And Career.
This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your training strategy. From the Road To Great Technicians to the real…[Read more]
The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured, weighed down with rules and inflexible. It doesn’t mean that it is bad, but they say sma…[Read more]
Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental occurrence that could be classified as an important pivot point. This Academy is all about those pivots.
Kim Auernheimer partner…[Read more]
carmancapriotto started the topic PODCAST: Technician Training – Strategies and Rewards in the forum Training – Webinars, Podcasts, Videos, Events 2 weeks, 3 days ago
Training Technicians is an Investment That Must Be Made and Funded.
Shop owners must create a learning culture in the business that allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for t…[Read more]
Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital world. LISTEN HERE.
The more listening and empathizing you are engaged with your customers the more effective you can make your marketing and…[Read more]
carmancapriotto started the topic PODCAST: Underutilized Shop Management Systems (SMS) in the forum Training – Webinars, Podcasts, Videos, Events 1 month ago
The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS. LISTEN HERE.
Listen to Tom Ham, Automotive Management Network and shop owner of Auto Centric in Grand Rapids, MI, Scott Brown, from Diagnostic Network and shop owner…[Read more]
carmancapriotto started the topic Business Coaches LAB: Leadership. Town Hall Academy Episode 70. in the forum Training – Webinars, Podcasts, Videos, Events 1 month ago
“Leadership is the capacity to translate vision into reality”. –Warren Bennis
The passion behind the vision is what makes people leaders. This is a first in an episodic series: titled “The Business Coaches LAB”. With me for the ‘Leadership LAB’ is Cecil Bullard, Bob Greenwood, Jude Larson, Rick White and Murray Vo…[Read more]
Listen In On Four Different Roleplays of Service Advisor and Customer.
In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each roleplay, there is a customer, service advisor and an observer/coach who sums up in their own words what was great about the role…[Read more]
Podcast Episode 329: Tom Ham has been a great contributor to the podcast and with his years of experience as a shop owner and chief conductor at Automotive Management Network, he has a perspective and/or opinion on all aspects of running a successful and professional automotive service business. LISTEN HERE.
We’re going to talk about basic bl…[Read more]
Busines coach Cecil Bullard joins Carm Capriotto for this interview recorded at ATE in Seattle. A very special interview with a deep conversation on succeeding your business. LISTEN HERE.
Statistics reveal that the average shop owner is in their late fifties. A quality succession plan can take 5 to 8 years. There are many great pieces of advice…[Read more]
carmancapriotto started the topic Do You Have Control of Your Business Intelligence Data? in the forum Training – Webinars, Podcasts, Videos, Events 2 months, 1 week ago
Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter? LISTEN HERE.
These topics and many more are covered in the lively and w…[Read more]
5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize and Sustain. The benefits of 5S help you eliminate waste, and in many cases reduces your steps, minimizes injuries, and removes cl…[Read more]
Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in Aberdeen, WA, Brian Smith the ASA Northwest Immediate Past Chairman of the Board form Gig Harbor Automotive Service in Gig Harbor, WA and Bryan Kell…[Read more]
carmancapriotto started the topic The Value and Future of Technician Training. Episode 318. in the forum Training – Webinars, Podcasts, Videos, Events 3 months ago
Podcast: If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. LISTEN HERE.
Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman, the Manager of Technician…[Read more]
Mark Colaw has owned Seymour’s Garage since 1985. This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive philanthropic event I’ve ever had the pleasure to cover as a podcaster. This event goes miles and miles to improve the image of our automotive repair community and presents the industry in our most posit…[Read more]
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. LISTEN HERE.
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better h…[Read more]
carmancapriotto started the topic The Rule of Holes: Know When To Stop Digging. Episode 61 in the forum Training – Webinars, Podcasts, Videos, Events 3 months, 1 week ago
Knowing your break-even point — the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it if you are to stay in business. LISTEN HERE.
Knowing the break-even point is helpful in deciding gross margin…[Read more]
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