I was open on Saturdays for 15 years. Yes I made extra $$ to pay the bills, but now I look back in all the time lost with my 4 boys. I guess a lot depends on your family priorities. My techs love having saturdays off now & will put more effort in during the week to get things done. Having a couple loaner cars has also helped for those customers…[Read more]
bayauto replied to the topic Sales Survey for October; how was Business at your Shop? in the forum Everything Else 8 years, 11 months ago
Down 10% last month from last year – 2% up for year though from last
bayauto replied to the topic Sales Survey for April; how was Business at Your Shop? in the forum Everything Else 9 years, 5 months ago
April Up 24% from last year – Up 3% for year
We also do the latter. Unless it addresses something pertaining the problem, you may very well bring more problems. You cant go back then. What I pay in yearly reflashing updates does NOT even out in what we charge. I just figure thats the cost of doing Diagnostics in a shop.
bayauto replied to the topic Sales Survey for October 08, How is Business at your Shop? in the forum Everything Else 9 years, 11 months ago
Up 12% this October from 07 – Up 2% for the year. We are blessed to have ANY increase in this economy!
bayauto replied to the topic Sales Survey for August 08, How is Business at your Shop? in the forum Everything Else 10 years, 1 month ago
Down 30% in August from 07. Started out busy then dropped like a rock. August 07 was our best month. Up just 1% from last year
bayauto replied to the topic Newsletters in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 10 years, 7 months ago
We tried doing a newsletter – Worked soso. I firmly believe with todays Busy world, people just arent reading this stuff(other than the normal select few) – We send out tri-folds(at least seasonal) – Right to the point, with MAINLY getting your name out there. Just my 2 cents worth.
Dawn, I personally do the follow up calls about 1 week after services are done. I do not call on basic oil changes. It is amazing the positive response I get. I think it really helps when they hear from the owner versus a receptionist, etc. I probably only reach 1/2 of them, but of course I leave a nice message. Once in a while I call cell phones…[Read more]
bayauto replied to the topic Low Cost Marketing Ideas….Let's Make a List in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 11 years, 10 months ago
Couple ideas: We have magnets shaped like a wrench that people love to take(Are on the front counter) – And hopefully all are putting it on their fridge. We also hand out "Kevin Bucs" – Which are either $10.00 or $20.00 fake bills with my picture on & our shop info. on both sides. I had someone help me with this & has worked GREAT. We mail this…[Read more]
bayauto replied to the topic Fall/Winter letter content to existing customers in the forum Marketing For Auto Repair Shops | Auto Repair Marketing Ideas Online 12 years, 1 month ago
Yes, the special was for this service. I suppose we could include services we offer/do but this would defeat the purpose of the letter in my opinion. I am re-doing the fall one, with some changes as Tom suggested.