A favorite of many members – short, to the point management tips. New tips are added regularly.

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Found 308 Results

#308 Beware of this Shop Management Software Trap

If you are shopping for shop management software, make sure to ask if you will have free access (read-only) to your customer service history should you later change to another software. While most software vendors give you free access after you part ways, a few do not and require that you continue to pay your subscription (buried in their fine print) for access to your customer service history even though you no longer use their software.


#307 An Easy, Simple Customer Source

Customers can contact you by phone, email, website contact form, and maybe by texting. Some shops also have AI chat programs, while others have a live chat program, enabling people to stop by your website to ask questions. Chat has become a regular source of new appointments for some shops - another way to outshine your competitors.


#306 The Three Most Important Questions for Shop Owners

Before you make significant changes, before you change course, before you react strongly to something, ask yourself three things. 1: Are my shop and my staff operating honestly? 2: Are my customers and employees generally happy? 3: Is my shop turning a decent profit? If the answer to all three is “Yes,” then you might not want to fool with things too much.


#305 Do Your Technicians Know Why?

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#304 Numbers to track and post daily

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#303 Direct Mail is Fading Away, Right?

After all, everything is going digital, which means many once-packed mailboxes have become echo chambers unless they have that one piece of direct mail. The one from you. “Someone sent something to me. I may as well look at it. Who sent it? What is it about?” Dust off that old direct mail special, spruce it up, and give it a try. It could be the boost you need right now.


#302 Little Things Some Customers Notice

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#301 Make Management Problems go Away – Fast!

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#300 Look for the Soft Points

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#299 Is Business Improving? Be Very Careful!

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#298 Customer Relations During COVID

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#297 You Run One of Two Kinds of Shops

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#296 Industrial Parks or Areas – Should I Locate My Shop There?

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#295 But I Don’t Want to be a Babysitter!

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#294 Where are the Happiest Auto Technicians Found?

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#293 Do Your Tool and Equipment Vendors Know?

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#292 Do You Think They Could be Ill?

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#291 Missing from Your Bank Account?

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#290 The Waiting Room TV Dilemma

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#289 STOP BEING SO MEAN TO CUSTOMERS!

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#288 The Correct Number of Oil Changes for Your Shop

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#287 Estimate Request Policy

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#286 Improving the Appointment Process

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#285 Five Simple Parts Policies to Prevent Complaints

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#284 Saving Wasted Time at Your Computer

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#283 It is Time to Eliminate the “C” Word at Your Shop

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#282 Eliminate Webinar Confusion

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#281 Pandemics and Other Disasters at Your Shop

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#280 Remote Employees

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#279 Comeback Tracking the Right Way

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#278 Hidden Reviews

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#277 Technician Search – When and How Often?

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#276 Internet Speed

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#275 Vacations and Days Off

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#274 Twelve Ways to Increase Your Shop’s Output

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#273 Labor Rate Quick Calculator

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#272 I Had No Idea It Did That

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#271 Policy Creation – Hey! Wait Just a Minute!

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#270 “FREE AIR” Marketing

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#269 Get Rid of Your Website – and Your Email, Too!

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#268 Are You a Ghost

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#267 After Hours Customer Vehicle PICK-UP Simplified

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#266 A $250 Marketing Tour of Your Shop

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#265 How to Fire Customers Who You Don’t Want to Return

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#264 Toolbox – Have You Disowned Yours Yet?

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#263 Management Software and Your “A” To Do List

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#262 Efficiency in the Shop – Start Talking

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#261 Certifications and Technician Tools

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#260 Employee Search – Don’t Stop Now!

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#259 How to Get Great Photos for Your Marketing

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#258 Training – Techs Won’t Go!

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#257 Blocking Spam, Telemarketers, and other Nuisance Contacts

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#256 Employee’s First Day is Huge

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#255 Yesterday’s Email

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#254 Get Successful Faster

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#253 Auto Technician Help Wanted Ads That Work

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#252 Finish Eating What’s on Your Plate

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#251 Marketing – Cheap. Effective. But Very Few Do It.

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#250 Technician and Advisor Efficiency and Computers

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#249 Does Your Shop Management Software Do Too Much?

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#248 Simple Fix for Employees Coming in Late

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#247 Reduce Your Management Effort and Get Better Results

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#246 The Booked Ahead Problem

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#245 Once a Day EASY Marketing

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#244 Dynamic Pricing

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#243 Easily Improve Staff Communications

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#242 Losing Touch?

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#241 Pay Systems

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#240 How to attract Techs in a Way Almost No One Does

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#239 Stock Orders – The 21st Century Method

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#238 Simplify and Increase Maintenance Sales

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#237 Imprinted Advertising Items – Yes or No?

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#236 Designing your Sign

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#235 What Happened at the Other Shop?

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#234 A Must Ask Job Interview Question

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#233 How to Reduce Paying Unemployment

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#232 Pain from Working at a Computer

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#231 Technician Back Health

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#230 Pricing Diagnostics Differently

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#229 Reduce Sick Days

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​#228 When Should You Add a Parts Person? (The answer might surprise you)

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#227 Make the Most Out of Not Charging for Shop Supplies

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#226 Creating a Hiring Database for Technicians

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#225 Sending Birthday Cards or Gifts to Customers Without Ever Asking for Their Birth Date

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#224 Your Labor Rate to Technician Pay Ratio Must Work

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#223 Do You Find Accounting Statements Confusing?

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#222 Pre-Qualify Your Job Applicants Online

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#221 Reducing Interruptions

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#220 Exit Plans, Selling the Business, Retirement

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#219 Got Wings?

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#218 You are Using Paper for What?

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#217 Fewer Loaner Cars, Faster Parts Deliveries

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#216 Seven Questions to ask Your Staff Every Week

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#215 Proper Utilization of Your Shop Management Software System

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#214 Slow Service Advisors

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#213 Which warning lights were on?

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#212 Used Engine Shopping – Is that Engine any Good?

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#211 Top 4 reasons customers worth having choose a shop

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#210 Monitoring RO’s – The Daily 3 Point Quick Check

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#209 The Alignment Check Dilemma

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#208 Great Way to Avoid Hiring Mistakes

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#207 Costly Distractions

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#206 Mini Meetings

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#205 Remote Office

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#204 If no one complains about your prices…

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#203 On the cover of Better Auto Repair Shops and Gardens

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#202 Is your Shop slow during the Holidays?

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#201 Have you looked at your mouse lately?

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#200 That’s a Snappy Looking Outfit!

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#199 Excellent way to stand out – almost no one else will do this

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#198 “Someday when I’m wildly successful…

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#197 Don’t just sit there!

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#196 Not My Table

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#195 Customer Lounge Done Right

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#194 Seven Interesting Benefits of an Exceptional Customer Area

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#193 Odds are your service stinks

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#192 Here’s Your Sign!

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#191 How do I get to Carnegie Hall?

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#190 Courting Mr. Spock?

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#189 Sit down and shut up

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#188 Let me be perfectly clear (New in the Premium Members area)

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#187 Slow down!

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#186 Your car needs this! – Well, maybe it does…

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#185 Welcome to Wally’s! Watch your step and don’t touch that!

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#184 How to Blow a Hundred Grand

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#183 Drones

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#182 Your ads and website tell me…

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#181 You need to change your attitude, son!

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#180 What did you do with your dreams?

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#179 You talk too much

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#178 I’m growing old just standing here

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#177 Your niceness rating

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#176 Let me tell you about some of my other dates!

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#175 Bright eyed and bushy tailed!

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#174 Are you happy to see me?

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#173 One thing I don’t like about selling…

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#172 Who are your Primary Competitors?

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#171 A second big impact will occur…

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#170 A big impact is about to occur

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#169 Advertising is for losers who don’t have great word of mouth

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#168 You named your kid (shop) what?

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#167 You can’t win if you don’t play

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#166 I is a perfeshunel!

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#165 Of course I know why she’s mad, at least I think I do, maybe…

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#164 First, do no harm

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#163 Ready, aim – oops!

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#162 Tell me how you feel about your brake job

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#161 Go ahead – make my day

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#160 Be there or be square

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#159 Just what makes you so special?

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#158 He’s everywhere! He’s everywhere!

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#157 That’s as clear as mud!

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#156 Your situation is exactly the same as…

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#155 Offer them what they want, not just what you already have.

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#154 People want to see you, not your stuff in your Ads

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#153 How can you be really unique?

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#152 Make it the best auto service experience ever

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#151 What risks or negatives can you remove to lessen fear?

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#150 How would you compete against you?

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#149 If you could start your shop over, what would you do differently?

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#148 Meeting your family

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#147 Try dumb ideas

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#146 Get an outside assessment

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#145 Is your response time exceptional?

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#144 Don’t hide

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#143 It’s not just about car service

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#142 Is it easy to do business with you?

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#141 Energy Costs too High?

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#140 Trade Associations – Waste or Value?

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#139 Your Car has how many Miles on it?

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#138 Enhance your Show and Tell

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#137 Before you tell them what’s Wrong with their Car…

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#136 A Better Oil Change Reminder

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#135 Estimate Requests – Do you just let them die?

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#134 Keeping Your Employees Informed

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#133 Google Reviews – Two Things to Watch

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#132 Hide The Fax Machine

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#131 Do You Look Busy Enough?

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#130 You Check Your Email How Often?

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#129 Make Your Day Less Confusing

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#128 After Hours Drop Off Approvals

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#127 Don’t Stop Asking!

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#126 You Like Options – So Do Your Customers

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#125 Significant Incentive Pay – For Everyone!

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#124 Don’t Get So Technical!

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#123 You Send Oil Change Reminders To Who?

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#122 Can You Just Take A Quick Look At It?

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#121 New Car Dealers Eating Your Lunch?

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#120 Easy Sales That Many Shops Miss

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#119 No Time For Inspections With Waiters

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#118 Does Your Parking Lot Make Any Sense?

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#117 What Does Your Customer Area Look Like?

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#116 Yet Another Great Use Of Email

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#115 Dumping Your Dumpster

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#114 Any Plans For Your Sign?

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#113 How Is Your Website Working?

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#112 Now Where Did I Put Those Customers?

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#111 Thank You, Thank You, Thank You!

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#110 Do you Want To Know What Customers Are Thinking?

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#109 If Referrals Are Number One…

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#108 Looking Up The Same Information Over And Over

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#107 Of Course We Inspect Every Car!

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#106 Problem Car Tying Up The Shop?

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#105 Wasted Time Dealing With Vehicle Information

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#104 Efficient Estimating

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#103 Messy Shop?

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#102 If It Isn’t Written…

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#101 Are Your Techs Flying Blind?

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#100 How Much Time Am I Allowed?

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#99 RO Handling System

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#98 Key Tags Every Time – No Exceptions

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#97 Label Makers And ROI

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#96 Homeless Parts Not Allowed

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#95 Did You Get Paid For That Defective Part?

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#94 Reduce Waiting For Parts

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#93 Improving Communications in the Shop

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#92 Wasted Steps in the Shop Rob Your Efficiency

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#91 A Quicker Way to Get Dealer Parts

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#90 Where is that Special Tool that we Bought?

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#89 Schedule Everything – Literally!

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#88 Waiting for Estimates?

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#87 Planning for Equipment and Tool Purchases

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#86 An Efficiency Challenge for you

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#85 A Giant Hole in many Shops

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#84 Which Car do I work on next?

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#83 Clear that Logjam at your Front Counter!

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#82 How good is your Customer Write-Up?

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#81 Closing Shops Mean Opportunities

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#80 It Still Isn’t Done?

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#79 All Busy Means is Busy

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#78 Your Customers Need Wheels!

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#77 Wait Appointments Stink

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#76 Making the Most of each Visit

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#75 How good is your Symptoms Interview Process?

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#74 Get All Customer Information

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#73 Automate Everything

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#72 Overstaffed or Understaffed?

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#71 How to Greatly Decrease Profits when Business is Slow

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#70 Why am I in a Downward Sales Spiral?

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#69 Efficient Service Advisor Work Areas

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#68 Getting Your Advisor to Fully Complete Each RO

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#67 Tests First – Services Second!

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#66 Expenses: Marketing Costs

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#65 Expenses: Your Building

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#64 Expenses: Paying too much in Taxes?

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#63 The Problem with Loaner Cars

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#62 Holiday Related Marketing All Year Long?

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#61 Get Rid of those Sick Days!

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#60 Parts Gross Profit

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#59 Estimates on Your Website

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#58 Is Your Price Always the Same?

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#57 Friendlier Flat Rate

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#56 Let Your Staff Figure It Out

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#55 How Do You Treat Tow Truck Drivers?

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#54 What are the Trends at Your Shop?

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#53 Get a Handle on Health Insurance Costs

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#52 Training: Needs Increase While Excuses Diminish

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#51 Is It Time To Start Over?

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#50 Are You Equipment Poor?

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#49 Location, Location, Location

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#48 How Many Parts Do You Order On Line?

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#47 Marketing Is So Expensive!

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#46 Can I Afford Security Cameras?

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#45 Is it Time to Rearrange the furniture?

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#44 How is Your Keyboarding Speed?

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#43 How Much Inventory Should I stock?

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#42 Hire Fast, Fire Slow?

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#41 Act Like You Want It!

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#40 Hey! Cut That Out!

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#39 Is Your Annual Budget Done Yet?

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#38 Just Stick It!

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#37 Calling All Customers!

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#36 Is Your Pricing Competitive?

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#35 Customer Friendly Shop Supplies

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#34 Are You Offering Factory PM on Every Car?

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#33 When Should You Send Those Reminders?

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#32 What’s Your Specialty?

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#31 Ten Labor Rates Made Simple

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#30 Take a Look at it for Free?

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#29 Prioritizing Your Work Day

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#28 Reducing Direct Mail Marketing Costs

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#27 Daily Goals?

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#26 You Catch What You Fish For!

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#25 Increase Your Winter Income A Bunch!

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#24 We Sure Have To Spend A Lot On Uniforms!

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#23 Why Don’t Our Courtesy Inspections Get Results?

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#22 Too Much Time Putting Out Fires!

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#21 Who Is In Charge Back There?

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#20 Checklists! Checklists! Checklists!

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#19 But, How Much Did You NOT Sell?

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#18 Get Those Emails!

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#17 Ten Items to Include On Your Web Site

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#16 There’s Money in Those Abandoned Cars!

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