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#219 Got Wings?

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#218 You are Using Paper for What?

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#217 Fewer Loaner Cars, Faster Parts Deliveries

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#216 Seven Questions to ask Your Staff Every Week

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#215 Proper Utilization of Your Shop Management Software System

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#214 Slow Service Advisors

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#213 Which warning lights were on?

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#212 Used Engine Shopping – Is that Engine any Good?

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#211 Top 4 reasons customers worth having choose a shop

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#210 Monitoring RO’s – The Daily 3 Point Quick Check

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#209 The Alignment Check Dilemma

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#208 Great Way to Avoid Hiring Mistakes

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#207 Costly Distractions

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#206 Mini Meetings

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#205 Remote Office

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#204 If no one complains about your prices…

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#203 On the cover of Better Auto Repair Shops and Gardens

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#202 Is your Shop slow during the Holidays?

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#201 Have you looked at your mouse lately?

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#200 That’s a Snappy Looking Outfit!

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#199 Excellent way to stand out – almost no one else will do this

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#198 “Someday when I’m wildly successful…

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#197 Don’t just sit there!

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#196 Not My Table

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#195 Customer Lounge Done Right

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#194 Seven Interesting Benefits of an Exceptional Customer Area

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#193 Odds are your service stinks

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#192 Here’s Your Sign!

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#191 How do I get to Carnegie Hall?

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#190 Courting Mr. Spock?

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#189 Sit down and shut up

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#188 Let me be perfectly clear (New in the Premium Members area)

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#187 Slow down!

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#186 Your car needs this! – Well, maybe it does…

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#185 Welcome to Wally’s! Watch your step and don’t touch that!

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#184 How to Blow a Hundred Grand

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#183 Drones

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#182 Your ads and website tell me…

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#181 You need to change your attitude, son!

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#180 What did you do with your dreams?

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#179 You talk too much

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#178 I’m growing old just standing here

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#177 Your niceness rating

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#176 Let me tell you about some of my other dates!

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#175 Bright eyed and bushy tailed!

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#174 Are you happy to see me?

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#173 One thing I don’t like about selling…

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#172 Who are your Primary Competitors?

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#171 A second big impact will occur…

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#170 A big impact is about to occur

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#169 Advertising is for losers who don’t have great word of mouth

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#168 You named your kid (shop) what?

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#167 You can’t win if you don’t play

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#166 I is a perfeshunel!

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#165 Of course I know why she’s mad, at least I think I do, maybe…

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#164 First, do no harm

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#163 Ready, aim – oops!

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#162 Tell me how you feel about your brake job

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#161 Go ahead – make my day

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#160 Be there or be square

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#159 Just what makes you so special?

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#158 He’s everywhere! He’s everywhere!

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#157 That’s as clear as mud!

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#156 Your situation is exactly the same as…

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#155 Offer them what they want, not just what you already have.

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#154 People want to see you, not your stuff in your Ads

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#153 How can you be really unique?

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#152 Make it the best auto service experience ever

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#151 What risks or negatives can you remove to lessen fear?

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#150 How would you compete against you?

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#149 If you could start your shop over, what would you do differently?

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#148 Meeting your family

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#147 Try dumb ideas

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#146 Get an outside assessment

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#145 Is your response time exceptional?

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#144 Don’t hide

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#143 It’s not just about car service

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#142 Is it easy to do business with you?

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#141 Energy Costs too High?

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#140 Trade Associations – Waste or Value?

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#139 Your Car has how many Miles on it?

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#138 Enhance your Show and Tell

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#137 Before you tell them what’s Wrong with their Car…

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#136 A Better Oil Change Reminder

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#135 Estimate Requests – Do you just let them die?

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#134 Keeping Your Employees Informed

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#133 Google Reviews – Two Things to Watch

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#132 Hide The Fax Machine

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#131 Do You Look Busy Enough?

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#130 You Check Your Email How Often?

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#129 Make Your Day Less Confusing

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#128 After Hours Drop Off Approvals

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#127 Don't Stop Asking!

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#126 You Like Options – So Do Your Customers

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#125 Significant Incentive Pay – For Everyone!

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#124 Don’t Get So Technical!

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#123 You Send Oil Change Reminders To Who?

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#122 Can You Just Take A Quick Look At It?

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#121 New Car Dealers Eating Your Lunch?

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#120 Easy Sales That Many Shops Miss

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#119 No Time For Inspections With Waiters

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#118 Does Your Parking Lot Make Any Sense?

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#117 What Does Your Customer Area Look Like?

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#116 Yet Another Great Use Of Email

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#115 Dumping Your Dumpster

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#114 Any Plans For Your Sign?

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#113 How Is Your Website Working?

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#112 Now Where Did I Put Those Customers?

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#111 Thank You, Thank You, Thank You!

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#110 Do you Want To Know What Customers Are Thinking?

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#109 If Referrals Are Number One…

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#108 Looking Up The Same Information Over And Over

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#107 Of Course We Inspect Every Car!

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#106 Problem Car Tying Up The Shop?

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#105 Wasted Time Dealing With Vehicle Information

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#104 Efficient Estimating

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#103 Messy Shop?

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#102 If It Isn't Written…

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#101 Are Your Techs Flying Blind?

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#100 How Much Time Am I Allowed?

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# 99 RO Handling System

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# 98 Key Tags Every Time – No Exceptions

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# 97 Label Makers And ROI

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# 96 Homeless Parts Not Allowed

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# 95 Did You Get Paid For That Defective Part?

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# 94 Reduce Waiting For Parts

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# 93 Improving Communications in the Shop

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# 92 Wasted Steps in the Shop Rob Your Efficiency

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# 91 A Quicker Way to Get Dealer Parts

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# 90 Where is that Special Tool that we Bought?

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# 89 Schedule Everything – Literally!

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# 88 Waiting for Estimates?

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# 87 Planning for Equipment and Tool Purchases

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# 86 An Efficiency Challenge for you

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# 85 A Giant Hole in many Shops

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# 84 Which Car do I work on next?

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# 83 Clear that Logjam at your Front Counter!

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# 82 How good is your Customer Write-Up?

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# 81 Closing Shops Mean Opportunities

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# 80 It Still Isn't Done?

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# 79 All Busy Means is Busy

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# 78 Your Customers Need Wheels!

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# 77 Wait Appointments Stink

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# 76 Making the Most of each Visit

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# 75 How good is your Symptoms Interview Process?

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# 74 Get All Customer Information

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# 73 Automate Everything

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# 72 Overstaffed or Understaffed?

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# 71 How to Greatly Decrease Profits when Business is Slow

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# 70 Why am I in a Downward Sales Spiral?

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# 69 Efficient Service Advisor Work Areas

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# 68 Getting Your Advisor to Fully Complete Each RO

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# 67 Tests First – Services Second!

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# 66 Expenses: Marketing Costs

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# 65 Expenses: Your Building

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# 64 Expenses: Paying too much in Taxes?

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# 63 The Problem with Loaner Cars

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# 62 Holiday Related Marketing All Year Long?

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# 61 Get Rid of those Sick Days!

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# 60 Parts Gross Profit

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# 59 Estimates on Your Website

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# 58 Is Your Price Always the Same?

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# 57 Friendlier Flat Rate

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# 56 Let Your Staff Figure It Out

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# 55 How Do You Treat Tow Truck Drivers?

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# 54 What are the Trends at Your Shop?

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# 53 Get a Handle on Health Insurance Costs

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# 52 Training: Needs Increase While Excuses Diminish

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# 51 Is It Time To Start Over?

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# 50 Are You Equipment Poor?

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# 49 Location, Location, Location

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# 48 How Many Parts Do You Order On Line?

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# 47 Marketing Is So Expensive!

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# 46 Can I Afford Security Cameras?

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# 45 Is it Time to Rearrange the furniture?

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# 44 How is Your Keyboarding Speed?

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# 43 How Much Inventory Should I stock?

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# 42 Hire Fast, Fire Slow?

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# 41 Act Like You Want It!

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# 40 Hey! Cut That Out!

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# 39 Is Your Annual Budget Done Yet?

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# 38 Just Stick It!

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# 37 Calling All Customers!

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# 36 Is Your Pricing Competitive?

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# 35 Customer Friendly Shop Supplies

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# 34 Are You Offering Factory PM on Every Car?

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# 33 When Should You Send Those Reminders?

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# 32 What’s Your Specialty?

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# 31 Ten Labor Rates Made Simple

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# 30 Take a Look at it for Free?

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# 29 Prioritizing Your Work Day

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# 28 Reducing Direct Mail Marketing Costs

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# 27 Daily Goals?

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# 26 You Catch What You Fish For!

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# 25 Increase Your Winter Income A Bunch!

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# 24 We Sure Have To Spend A Lot On Uniforms!

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# 23 Why Don’t Our Courtesy Inspections Get Results?

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# 22 Too Much Time Putting Out Fires!

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# 21 Who Is In Charge Back There?

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# 20 Checklists! Checklists! Checklists!

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# 19 But, How Much Did You NOT Sell?

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# 18 Get Those Emails!

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# 17 Ten Items to Include On Your Web Site

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# 16 There’s Money in Those Abandoned Cars!

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# 15 Can You Afford That New Marketing Idea?

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# 14 Are Those Shop Projects Getting Done?

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# 13 How Is Your Shop Doing Right Now?

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# 12 The Most Used Tool in Your Shop

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# 11 The Four Key Numbers You Need To Watch

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# 10 A Plan for a Better Average RO

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# 9 Improve Relationships with Your Employees

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# 8 Increasing Hits on Your Web Site

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# 7 Low Cost Marketing Ideas

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# 6 Expenses Made Simple

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# 5 You Put That Offer Out There. Don’t Waste It!

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# 4 What Does Your Accountant Know About Auto Repair?

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# 3 How To Fix the Management of Your Shop

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# 2 How Would They Handle This in Mayberry?

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# 1 Customers Who Resist an Initial Fee for Testing

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