#283 It is Time to Eliminate the "C" Word at Your Shop
Everyone hates comebacks. Customers, shops, advisors, and techs. Go into your software and documents right now and replace the term “comeback” with “recheck”. The customers do not care what you call them if you are handling them well, however, often employees will have a better attitude towards a recheck as opposed to a comeback. You can note in your tracking the reason it needed to be rechecked when all is said and done.