#287 Estimate Request Policy

Sure, you can have a policy of always "yes" or always "no." Or you can do it better. Agree to do the estimates; however, the following are mandatory – no exceptions! 1) Full name 2) Phone (or email) 3) VIN or license plate that you can use to decode the VIN 4) Make sure to enter all the information in your software for marketing 5) Return the call, no estimates while a caller waits. This process allows you to do a more accurate estimate at your convenience for a real person. It will also eliminate most of the time wasters and leave you with a higher percentage of people who can be converted into appointments.

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A favorite of many members – 281 short, to the point management tips. New tips are added regularly.

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#287 Estimate Request Policy

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#286 Improving the Appointment Process

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#285 Five Simple Parts Policies to Prevent Complaints

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#284 Saving Wasted Time at Your Computer

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#283 It is Time to Eliminate the “C” Word at Your Shop

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#282 Eliminate Webinar Confusion

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#281 Pandemics and Other Disasters at Your Shop

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#280 Remote Employees

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#279 Comeback Tracking the Right Way

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#278 Hidden Reviews

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#277 Technician Search – When and How Often?

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#276 Internet Speed

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#275 Vacations and Days Off

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#274 Twelve Ways to Increase Your Shop’s Output

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#273 Labor Rate Quick Calculator

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