Management Articles

With rising energy costs, the rising price of crude oil, and corresponding increases at the pump, consumers can expect to pay more for…everything. Given that the country is still in recession due to the COVID-19 epidemic and the resultant lockdowns, this will have an impact on the retail and service economy. How will it affect your auto repair shop?  America … Read More

Finding and hiring good auto techs is one of the biggest challenges that auto repair shop owners and managers have. We discussed numerous options they may use to do this in a previous blog and survey. One of the possibilities we mentioned was training beginners from scratch, mentoring them to become great techs who will be invested in the success … Read More

What kind of telephone system does your auto repair shop use? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?  On-premise Telephone Systems  An on-premise system is the type of system … Read More

2020 was a challenging year, and most people will be glad to see it in the rearview mirror. There’s nothing inherently magic about the stroke of midnight on New Year’s Eve, however. If we want to get excited about the new year and its possibilities, we have to be willing to examine past performance, make changes, and set new goals. … Read More

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. It’s an active part of the process of selling repairs to the public. You can help your service advisors do their job, however, by using signage to educate your customers while they are … Read More

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? Without that understanding, your customers will have questions. … Read More

Currently in America we are experiencing a general decline of trust in government, in institutions, in businesses, and with each other. This has numerous impacts on our society, but for auto shop owners it makes it even more challenging to gain the trust of the public. One way to fight this distrust of the auto repair industry is to have … Read More

In one of our more recent polls, we asked our members to weigh in on which methods they use to find and hire auto repair techs. If you would like to add your response to this poll, vote on our survey page. Job boards are one way auto repair shop owners and managers use to solve their recruiting problems. The … Read More

Hiring is a complex process, and right now in the auto repair industry everyone is focused on it. Every owner or hiring manager wants to do an exceptional job finding and hiring the right techs so that they will be able to maintain and grow their auto shop. One aspect of hiring we haven’t covered before is the role personality … Read More

One of the biggest challenges that auto repair shops face is staffing: finding and hiring enough technicians. On one of our most recent surveys we asked our members to tell us how they go about finding techs to hire. One of the options we gave was to use a professional recruiter or staffing service. In this blog we will talk … Read More

Readers frequently come to the Automotive Management network because they have a specific question in mind: What is the best automotive management software? There is no simple answer to that question, of course. It depends on what a specific auto shop needs. Because we want to help our members answer that question for themselves, we’ve created a number of valuable … Read More

The Automotive Management Network currently has a poll about finding and hiring technicians. If you have not yet taken it, please go here and share your experience. We would appreciate learning what you can tell us about how your shop finds techs, so please check all answers that apply.  Where to Go for Finding and Hiring Technicians Here is a … Read More

It’s a tough time to own a business – any business. In the auto industry COVID-19 has kept people indoors and off the roads. Fewer miles driven means that there is less of a need for auto repair. Most auto shops are highly interested in discovering how they can make up for the lack of door traffic. One way to … Read More

The economic news is bad. There’s no sugarcoating that the United States is in a severe recession as a result of the COVID-19 pandemic. The Paycheck Protection Program has protected some jobs and helped many businesses, but millions of people are out of work and looking. Like all businesses, auto shops are hurting too; however, a down economy can be … Read More

As everyone in the automotive industry knows, there is currently a desperate shortage of auto techs. Currently the outflow of techs from the industry is very high for a number of reasons. Only one new tech enters for every three who leave. This is a real problem for auto shops that want to keep their doors open and their customers … Read More

One large stressor for many auto shop customers is how they will get where they need to be while their cars are being fixed. In much of America, it’s not possible to rely on public transportation to get back and forth to work or school. People don’t want to be stranded in the middle of the day without a way … Read More

Earlier this year auto industry experts warned that replacement parts were going to be harder to come by due to the coronavirus outbreak. They wanted dealerships and auto shops to be aware and prepare to explain service disruptions to customers. Coronavirus has interrupted both production of parts worldwide and shipping as well. This will throw another challenge at auto shops … Read More

In our last blog we talked about the effects of the Paycheck Protection Program and how it has allowed many auto shops to remain open and to continue to employ their staff. While this has been a lifesaver program for businesses, many shops are still struggling to pay their bills because their customer traffic has been drastically reduced due to … Read More