Customer Education is Part of Building Trust

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customer education

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? Without that understanding, your customers will have questions. … Read More

Hiring Based on Personality

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hiring based on personality

Hiring is a complex process, and right now in the auto repair industry everyone is focused on it. Every owner or hiring manager wants to do an exceptional job finding and hiring the right techs so that they will be able to maintain and grow their auto shop. One aspect of hiring we haven’t covered before is the role personality … Read More

Using a Recruiter to Find Technicians

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using a recruiter

One of the biggest challenges that auto repair shops face is staffing: finding and hiring enough technicians. On one of our most recent surveys we asked our members to tell us how they go about finding techs to hire. One of the options we gave was to use a professional recruiter or staffing service. In this blog we will talk … Read More

What Is the Best Automotive Management Software?

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best automotive management software

Readers frequently come to the Automotive Management network because they have a specific question in mind: What is the best automotive management software? There is no simple answer to that question, of course. It depends on what a specific auto shop needs. Because we want to help our members answer that question for themselves, we’ve created a number of valuable … Read More

Survey: Finding and Hiring Technicians

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Hiring technicians image

The Automotive Management Network currently has a poll about finding and hiring technicians. If you have not yet taken it, please go here and share your experience. We would appreciate learning what you can tell us about how your shop finds techs, so please check all answers that apply.  Where to Go for Finding and Hiring Technicians Here is a … Read More

Recruiting Service Advisors in a Down Economy

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Recruiting service advisors

The economic news is bad. There’s no sugarcoating that the United States is in a severe recession as a result of the COVID-19 pandemic. The Paycheck Protection Program has protected some jobs and helped many businesses, but millions of people are out of work and looking. Like all businesses, auto shops are hurting too; however, a down economy can be … Read More

Recruiting Techs to Your Auto Shop

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recruiting techs

As everyone in the automotive industry knows, there is currently a desperate shortage of auto techs. Currently the outflow of techs from the industry is very high for a number of reasons. Only one new tech enters for every three who leave. This is a real problem for auto shops that want to keep their doors open and their customers … Read More

Is Your Auto Shop Able To Get Replacement Parts Now?

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replacement parts

Earlier this year auto industry experts warned that replacement parts were going to be harder to come by due to the coronavirus outbreak. They wanted dealerships and auto shops to be aware and prepare to explain service disruptions to customers. Coronavirus has interrupted both production of parts worldwide and shipping as well. This will throw another challenge at auto shops … Read More

Encouraging Staff To Take Vacation Days Now

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vacation days

In our last blog we talked about the effects of the Paycheck Protection Program and how it has allowed many auto shops to remain open and to continue to employ their staff. While this has been a lifesaver program for businesses, many shops are still struggling to pay their bills because their customer traffic has been drastically reduced due to … Read More

Why Technicial Training Often Does Not Work

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technical training

There is a shortage of techs in the auto repair industry. This is undeniable. America needs good skilled workers to repair cars, and there aren’t enough of them. Previously we’ve discussed many reasons for why there is a shortage. This includes pay, benefits, tool expectations, and a host of other factors including training. One aspect of training that we haven’t … Read More