August 9, 2010 at 1:56 pm #12399
> Q. Do other repair shops tell customers that their information will be provided to CARFAX?
> A. CARFAX receives information from thousands of repair locations, none of which notify consumers. CARFAX complies with all federal and state privacy laws.
I have read through this thread and found it very informative, but I do have a question regarding the above Q & A. Who is actually the responsible party to inform the customer? Since it is the auto repair facility that has the contact with the customer and we have agreed to share this info with CARFAX I would think it is our responsibilty to inform the customer, not CARFAX. This is important because if it is our responsibilty than the liabilty falls on us, which means eventhough CARFAX is complying with the law, are we? Also just because “thousands” of repair locations are not notifing customers doesn’t mean it is ethical or legally acceptable.
Maybe I am being a stickler on the wording but I do appreciate any clarification you can provide on this matter.
Thanks for being involved in this thread!August 10, 2010 at 8:37 pm #12401
Perhaps since this is all so above board and legal, Mitchel and Carfax would not mind indemnifing the shops against possible legal problems?August 19, 2010 at 2:55 pm #12402
I see some posts came in while I was on vacation; I’ll endeavor to get some additional information.
TimAugust 19, 2010 at 4:08 pm #12403
I use the VIN decoder in the WorldPac parts look-up. Toyota has it also if you a signed up for their TIS parts program. Both are free. If I need a dealer part, they can decode the VIN.
When I was contacted by CarFax there was/is no decoder available for my version of Mitchells that I am aware of.
You must be logged in to reply to this topic.