February 20, 2011 at 1:54 am #8940
Chip McAllister wrote:
> Diane/Tom, We are about 50% booking, however I will take what ever I
can. I would love to learn a technique like Diane has to prebook and
get them to come in. I will tell you all that when everybody comes in
at 8am it is overwelming for my service writer and I.
We have been using the Appointment program for many years
with great success:) It is awesome!
One of my motivating factors was the morning bottle neck stress
you mention and the 6-month Appointment program has relieved that
and much more!
It is just so convenient for the clients and your business….
and was eagerly accepted by our clients who are already accustomed
to pre-booking appointments, think dentist, doctor, hair, etc…
We have appointment cards which we print in house and a calendar on
the counter, which acts as a visual aid, showing dates 6 months from
now… We explain that we see our clients twice a year for a full
check over, fixing lil things before they become more costly or a
concern and explain that when our clients leave they pre-book their
next appointment for August, what day would be easiest for you?
Hey, looks like you are from my neck of the woods, wanna come see??
Field Trip:)February 21, 2011 at 6:23 pm #8941
Absoloutly, I am up for a field trip? Contact me @ email@example.com
ThanksFebruary 22, 2011 at 2:18 am #8942
Chip McAllister wrote:
> Absoloutly, I am up for a field trip? Contact me @ firstname.lastname@example.org
Hope to see you soon Chip:)May 16, 2012 at 6:37 pm #9052
How do you re-book and keep track of all those appointments
do you have a program…May 16, 2012 at 7:52 pm #9054
re: How do you re-book and keep track of all those appointments
do you have a program…
Hi John:) Yes we have a great program!
We us Mitchell ManagerPlus for booking and tracking our appointments…they are recorded on the calendar and on each clients invoice under recomendations…
There is also, always, a calendar on the counter showing 6 months from now, for the client to choose their next date….and they leave with an appointment card, just like the dentist….
We follow this up with DemandForce sending an email reminder to scheduled appointments from information they pull directly from our Mitchell Calendar….its pretty sweet!
Have a Fun Day!May 17, 2012 at 4:46 am #9058
We use SharePoint online from 1and1.com and is attached to all staff members Outlook email accounts and all workstations in the shop so that everybody can view/edit as needed. They are setup by technicians in 1/2 hour time blocks. (see attached)
We have been using SharePoint as a scheduler for many years and has worked very well for us. It enables us to see our work schedule and flow for each tech instantly when scheduling customer appointments so that we can give our customers a pretty accurate time frame when a job is expected for completion. each block is broken down to 1/2 hour blocks, so for example you schedule an 8:00am oil change. it takes 1/2 hour start to finish, then you schedule an 8:30 right after it, so on and so forth. Customer walks in @ 7:45 you do paper work and you can accurately tell them it will be done in 1/2 hour, OR our FVI (Full Vehicle Inspection) schedule, Those take 1.5 hours 1 tech can do 5-6 a day and stay productive and on time, We always tend to over schedule. It’s OK We usually get er done, If not we apologize to the customer and offer a rental car on us. Most customers are Ok with that
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