January 8, 2009 at 3:14 pm #5180
I am currently finishing a Canned Job cd disc that can either be printed out or cut and pasted into your program if it is able to.
1st I would like to know how many would be interested in the disc and whether they would want it in Word Perfect or Word format.
These are very detailed canned jobs so there is no mistake of the amount of work that was done to a vehicle , they also will list the most common parts associated with that job so parts are not left off the invoice ( for example service writers writing down the Power rack and pinion and forgetting all about putting down power steering fluid.)
There will be approximately 350 canned jobs in all of the different areas we have repairs in. and will include disclaimers where needed. Example would be a disclaimer about further leaks in AC system after a recharge or one item replacement. MIL coming back on again after a repair was performed. This is something I have seen Service Advisors forget to tell customers and then you have a tough time getting them to understand it after the fact when another problem comes up
Thanks Please let me know not only in the forum but by email at
Dennis Roennebeck — Shop Owner and Educator and Owner ofJanuary 8, 2009 at 5:25 pm #11785
I’ve got to be honest, as cars are changing I am getting away from canned jobs. I would be interested if other shops are too. The things we are still use canned kits are; Oil Changes, But I see the writing on the wall, this will change. Sometimes basic brake jobs, but again it is changing. Most of our engine/trans brake flush’s are still canned. How is everyone else doing it?January 8, 2009 at 5:48 pm #11786
While I thinnk Dennis’s idea is sound & that there may be many shops that would find it very helpful, I’ve found that trying to get mechanics to search and find the appropriate CJ was damaging to their productivity and the same with salesmen.
It had a hobbling effect.
I’d rather take a chance on the 1% of anal retentive english majors taking offense at how we spelled hed gasket, than slow the rest of the shop down by thinking that the other 99% give a rip.
We try to be thorough with notes, MaxxTraxx spell checker is way better than our old Mitchell system, but as we all know, that only covers so much.
The salesmen are expected to review all text in an RO under their care. They catch most of it.January 8, 2009 at 9:14 pm #11787
I think you misunderstood the canned jobs are not for the technician they are for the SA to print out on an invoice so the customer has details of what was done on a car saving them a lot of time writing up the invoices the SA can take the technicians short hand and know what the canned job is for that repair and just print and edit if needed on the invoice :
an example would be tire inspection and mounting and balancing a tire : a proper job would have it listed the following way so the customer knows what is involved in the repair :
Visually inspect all tires for improper wear patterns , signs of seperation, sidewall damage and cracking. Remove old tire from rim and inspect rim for damage. Replace valve stem. Mount new tire onto wheel and set to proper pressure. Install on tire balancer and adjust balance as needed. Hand Torque lug nuts per manufacturer’s specifications.
instead of look at tires r and r tire and balance:
The first description adds value to what is really done in the shop
This is just a quick example of what I already have in my system and was close to what I use every day
DennisJanuary 9, 2009 at 9:08 am #11788
I understand what you are trying to do with adding what appears to be value, But let me ask you this, With the paragraph that you wrote it basicly said you mounted and balanced a tire and replaced it on the car. Our invoice would say:
Mount tire: $
Bal Tire: $
Do you think by adding Fluff that the customer really feels he is getting a added value. Personally I don’t. Not saying it’s wrong, I just don’t think by masking what you did with words would win me over as a customer. Somethings need to be described better, but I don’t think we need to over do it. Example would be,
Front basic Brake job to include new organic pads turn rotors and repack wheel bearings. Notice I didn’t put in inspect and clean slides or hoses or whatever else. This should be done on every brake job written or not.
Not that long ago I was a mechanic, not a technician. But to improve our image we have changed how and what we call ourselves. Sometimes I think this is good and sometimes it’s bad. Reality is we fix cars. I am just saying I don’t over do it. It is what it is.January 9, 2009 at 3:15 pm #11789
Sometimes it is not “FLUFF” as much as it is letting the customer know what is performed during a repair. Is replacing a water pump all that is done when that job is performed? No, the tech also drains coolant, refills, bleeds the system, rechecks for leaks among other items. There are times we need to be sure we look at things from a customer view on the outside instead of looking from the inside out. Especially in today’s world of price shoppers the customers need to be able to compare apples to apples. There are shops that do not perform all the things you do when performing a brake job.
FLUFF = VALUE.January 9, 2009 at 5:40 pm #11790
I have to agree with Philip.
We are just a three man shop, myself in the office (in the industry since 2000), and two techs. Both techs have being doing this since graduating high school, one is 58 years old, and the other is 49 years old. To say that they are too close to the forest to see the trees is an understatement, these two are so far removed from the forest they have lost all touch with the common customer. This is where I come in and do my best to hold everything together and to go over any invoice they create and modify it to make sense to the average Joe, i.e. me.
I agree, you can go overboard with “fluff”, but r & r water pump, just doesn’t cut it, especially with the price tag of an “r & r water pump”.
By the way, when I first started working with them, I had to ask what r & r, and LOF meant. In other words, you have to use the customers lingo, not the industries lingo when it comes to estimates and invoices.January 9, 2009 at 8:39 pm #11791
I hope you know I had no intention of dissing your project efforts or concept. It is just not for us.
Now, if your type of writing skills could be seen as having value to the labor guide industry…
I just installed the Real Time demo. It’s great for having more accurate times, but most of the labor op’s I’ve seen are written in ALL CAPS, lousy punctuation and verbiage that looks like the “high school drop out, doesn’t care what people want to read, its good enuf” type writing.January 11, 2009 at 1:30 pm #11793
todd holloway wrote:
> I’ve got to be honest, as cars are changing I am getting away from canned jobs. I would be interested if other shops are too. The things we are still use canned kits are; Oil Changes, But I see the writing on the wall, this will change. Sometimes basic brake jobs, but again it is changing. Most of our engine/trans brake flush’s are still canned. How is everyone else doing it?
We create and use canned jobs for anything that repeats. There are a few hundred generic ones which are used to create the vehicle specific ones. Most of our over 7,000 canned jobs are vehicle specific. At the end of each day, we review the completed jobs, save any that were new, and give them an easy to find title.
So, when we have a car that needs an intake gasket or brake job, all of the labor ops, notes, and parts are in canned job. We delete any lines that do not apply, and what remains is an accurate estimate which is ready to do in a minute or two.
5355 Plainfield Ave. NE
Grand Rapids, MI 49525
Tom@AutoCentricRepair.comJanuary 15, 2009 at 1:10 am #11802
I have to jump in say we need to be as descriptive as possible on the invoice. Proper explanations do add value in the CLIENTS mind. Imagine if you had no idea how the drain in you sink works and you call a plumber to clear a clog and he wrote: clear drain $450.00 and left out the part about moving 100 items from under the sink, removing and replacing the trap and spending 45 minutes removing the roots from the pipe 40 feet in front of your house. Which adds value in your mind? Not to mention at least in California we have to write what we did in regular language and if you end up in court the more info the better for the judge.January 16, 2009 at 1:15 am #11807
I personally like the idea of having canned jobs ready so any of the sales people can check it out and come up with the same estimate (possible not missing any parts needed that are not thought about). If the job is sold and explained the same way each time, everyones live would be easier and not having any suprises with the estimate.
I would be very interested in seeing what you have available.January 19, 2009 at 3:07 pm #11811
I am getting the last 120 canned jobs finalized and still plan to have the CD available in about 60 days
We have been extremely busy so far this year and have not been able to spend as much time as I thought I would have to finish up the production
I will post a message as soon as the CD is available
Thanks DennisJanuary 28, 2009 at 5:14 am #11823
I do not know how we would get by without canned jobs we need tons more .We have our notes on the jobs. We used to forget to put all of our notes on the order .By using canned jobs we cover our back every time.How about Spanish notes .I do not speak a word of Spanish but I have lots of customers who speak no English so Spanish notes are helpful .
***When cooling components go bad, it/they can damage other cooling components that may be ok at time of repair but fail in the near or longterm future. V Depot pressure tests cooling components after a repair, but we have no way to forsee failure of future components.
***The camshaft chain adjuster with 1/2 moon seals and valve cover gaskets is the highest part of the oil system. When leaking, it coats parts underneath it with oil, down to the bottom of the motor, making it impossible to tell other leaks, or merely being coating from run-down effect from the bad valve cover gasket. We do the highest point first, and then clean the engine.there could be additional leaks.This is in an effort to save you money, by selling only what we are 100% sure is leaking.
One or more motor mounts are worn or broken, which over time, can allow the engine to lift up and down on the chassis sub frame. This clunking can be felt during shifts, wears out parts and causes electrical problems from pulling on the various wiring harnesses.
V Depot uses only factory authorized oil filters and the correct weight oil to protect your engine. Dont be fooled by shops using inferior parts! Note: Many shops refer to products like; Castrol “Syntec”as a synthetic when it is actually which is a blend of regular and synthetic. These products do not cost as much or offer the same.
When Oxygen sensors go bad, they can damage other components in that system. At V Depot , we replace the O2 sensors and test drive your car as much as time permits, to see if any other codes show up, or other components fail. Some components may not fail immediately. If check engine light returns other components may be needed , due to initial problem with the oxygen sensors.
VACUUM LEAKS MAY OR MAY NOT SHOW UP RIGHT AWAY. WE SMOKE TEST SYSTEM, AND FIX PREVALENT LEAKS, CLEARING CODES AFTER, BUT SOMETIMES LEAKS MAY BE TOO SMALL TO SEE AT PRESENT TIME. FUTURE LEAKS MAY OCCUR WHEN SMALL LEAKS BECOME MORE NOTICEABLE. MAY NEED TO HAVE MORE THAN ONE REPAIR TO FIX EVAP CODE.
CV boot is torn, allowing grease to escape from joint. When joint becomes dry, it will damage and you will need to replace the whole joint.
side drive axle flange seal is leaking .This can cause loss of transmission fluid resulting in internal damage to transmission.
Chequear montes de los amortiguadores en el promixo cambrio de aceite. (check strut mounts next oil change)
Frenos de atras estan bajos remplaze antes de qyue dano al rotor occure j el gastro economico es major.(rear brake pads only)
Cinta de tiempo muestra senan de detoramiento. V Depot cambia la cinta tensor y cinta de accesorio con bomba de aqua una cinta que se dana. Causara danos a su motor.(TIMING BELT)
La luz de advertencia esta encendida los codigos que presenta: cuerpo de acelerador danado,esta causa problemas en la marcha,lenta seguido de bujias de encenido sensor de oxigeno. Sistema de enfriamiento y del catalizador y puede que su carro se detenga.(THROTTLE BODY)February 1, 2009 at 5:48 pm #11834
I would be very interested in your list of canned jobs. I think it is helpful and does add value to each invoice. Customer’s sometimes don’t understand what it takes for a technician/mechanic to complete a job and why the price is what it is. This gives more of an explanation and a customer will perceive added value and a higher level of professionalism. This in turn will increase customer loyalty and will increase gross profit.
How much opportunity is lost and how much misc stuff goes out your door-because of it not being listed????
Thanks for all your hard work.
TracyFebruary 2, 2009 at 4:37 pm #11839
I would also be interested in a CD of Canned jobs
I think your effort would help some of the shops that always get in trouble for explaining it right on the invoice
Keep up the good workFebruary 16, 2009 at 4:11 pm #11865
I would also be interested in a copy of your canned jobs.
JeffFebruary 16, 2009 at 4:27 pm #11866
Hi Dennis, I would also be interested in this CD when you have it available. I think that it is necessary for us to give details on the invoice for our customers to fully understand what is done to their vehicle. Thanks, EricFebruary 26, 2009 at 2:17 pm #11874
I’d be interested in this in Word format, let me know how much you want for it and would you take Paypal? Thanks.March 17, 2009 at 11:10 pm #11902
I waited to see if there would be an offer to sell this, but since there isn’t one, I’d like to get on the want list as well. How much and what format might this be offered in?March 24, 2009 at 1:36 pm #11910
It will be offered in Microsoft word or Wordperfect format
It will be a copy and paste format to import into your canned job data base and will include a list of the most common parts used for that job to put in your canned job listing also – SW can change the part # or delete a part when finishing invoice – This just helps insure all parts are charged out
I am figuring around $100 and it will have between 350-400 canned jobs on the disc
I am a little bit behind due to some serious health problems my wife has experienced and will post on the forum when it is completed and contact each person that has already expressed interest
Kelly Matchett wrote:
> I waited to see if there would be an offer to sell this, but since there isn’t one, I’d like to get on the want list as well. How much and what format might this be offered in?
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