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When you go to a restaurant do they give you a breakdown of how much they are charging you for the steak, and how much the labor was to cook it, and how much you are paying for the gas to fire the oven, etc etc… ? Nope, ’cause nobody cares. The same holds true for our business as well. We create these problems ourselves.
Totally agree on this one. Never thought about this issue from the restaurant perspective. The difference about the restaurant and repair shop is the trust level. In most cases customers are not thinking that restaurants will put some crappy ingredients into their food or will skip couple of eggs in “omelet du fromage”. On the other hand it’s easy to feel when something is wrong with the food your ordered. As for the repair shops we have this “magical” reputation of doing things wrong because everyone in their lives had this story about bad repair or stolen parts or something similar. So these invoice breakdowns are compensating this lack of trust. Anyway I won’t use breakdowns for at least a month and see what will be the reactions of my customers.
