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Documents for service advisors for estimates, quotes, assignments, canned job kits, diagnostics, inspections, billing, appointments, scheduling, interviews.

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Fuel (Contaminated) Handling and Disposal – Billing Procedure

Fuel Injection Maintenance: Three Levels – Menu

Great Service Advisor – Description


How to Create an Inspection Results Video for Customers and Marketing

Incentive System for Service Advisors for Getting Appointments

Inspect at No Charge Items – List

Job Kits / Canned Jobs Titles – Procedure

Labor Claim RO and Invoice Procedure

Labor Rates: Different Categories of Repair – Guide

Maintenance History Check and Estimating – Form

Maintenance Intervals for Vehicles above 120,000 Miles – Chart

Marketing Ideas for Slow Days – List

Noise Diagnosis – Riding with Customers to Observe – Procedure

Notes on R.O. / Invoice – Guide

Oil Change Service – Procedures

Oil Change Three Levels – Checklists for Techs

Oil Change Three Levels – Checklists for Techs 2

Oil Change Three Levels – Menu

Overheating or Low Coolant Level Policy