Fuel (Contaminated) Handling and Disposal – Billing Procedure
Estimates / Quotes by Email Disclaimer
Noise Diagnosis – Riding with Customers to Observe – Procedure
Canned Job Kit Creation Instructions – Vehicle Specific
How to Create an Inspection Results Video for Customers and Marketing
Determining the Priority of Vehicles to be serviced
Incentive System for Service Advisors for Getting Appointments
Appointment Preparation Checklist
New customer interview questions
Customer Greeting and Interaction: Service Advisor – Procedure 2
Estimate Presentation – Worksheet
Service Advisor Priorities – Guidelines
Maintenance History Check and Estimating – Form
Maintenance Intervals for Vehicles above 120,000 Miles – Chart
Oil Change Service – Procedures
WIP / Work in Progress Screen – System
Inspect at No Charge Items – List
Repair Difficulty Levels for Tech Assignments – Guide
