Service Advisors & Writers

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After Hours / Night Drop / Early bird – ProcedureMay 4, 2015 Air Conditioning Service: Three Levels – MenuMay 13, 2015 Appointment Preparation ChecklistAugust 13, 2015 Appointment Request (Except Advisors) – FormMay 16, 2015 Appointment Request (Mitchell / ShopKey) – Form 2May 16, 2015 Appointment Request (Service Advisor) – Form 3May 16, 2015 Brake Service Three Levels – MenuMay 16, 2015 Coolant Service: Three Levels – MenuMay 13, 2015 Customer Check Out – ProcedureMay 6, 2015 Customer Greeting and Interaction: All Employees – ProcedureMay 16, 2015 Customer Greeting and Interaction: Service Advisor – ProcedureMay 16, 2015 Customer Greeting and Interaction: Service Advisor – Procedure 2May 16, 2015 Customer Interaction Topics – ListMay 16, 2015 Engine / Transmission Estimating – FormMay 13, 2015 Estimate Preparation – ProcedureMay 16, 2015 Estimate Presentation – WorksheetMay 13, 2015 Estimating Details – FormMay 13, 2015 Fluid Leak Dye Testing Checklists – MenuMay 13, 2015 Fuel Injection Maintenance: Three Levels – MenuMay 13, 2015 Great Service Advisor – DescriptionMay 13, 2015 Incentive System for Service Advisors for Getting AppointmentsNovember 9, 2015 Inspect at No Charge Items – ListMay 13, 2015 Job Kits / Canned Jobs Titles – ProcedureMay 16, 2015 Labor Rates: Different Categories of Repair – GuideMay 13, 2015 Maintenance History Check and Estimating – FormMay 16, 2015 Maintenance Intervals for Vehicles above 120,000 Miles – ChartMay 16, 2015 Marketing Ideas for Slow Days – ListMay 16, 2015 New customer interview questionsJune 11, 2015 Notes on R.O. / Invoice – GuideMay 16, 2015 Oil Change Service – ProceduresMay 16, 2015 Oil Change Three Levels – Checklists for TechsMay 16, 2015 Oil Change Three Levels – Checklists for Techs 2May 16, 2015 Oil Change Three Levels – MenuMay 16, 2015 Parts Pricing – GuideMay 16, 2015 Phone Estimate Request Procedure – FormMay 16, 2015 Preventive Maintenance Scorecard – HandoutMay 16, 2015 R.O. / Invoice Completion – ChecklistMay 16, 2015 Recommendations To Do List – Form / HandoutMay 16, 2015 Repair Difficulty Levels for Tech Assignments – GuideMay 16, 2015 Scheduling the Next Appointment – ProcedureMay 16, 2015 Scheduling: Estimated Hours to Reserve – GuideMay 16, 2015 Selling Estimated Services – GuideMay 16, 2015 Service Advisor Job – GuidelinesMay 16, 2015 Service Advisor Priorities – GuidelinesMay 16, 2015 Service Advisor Tasks (Daily) – ChecklistMay 16, 2015 Service Advisor Tasks (Daily) – Checklist 2May 16, 2015 Transmission Maintenance Three levels – MenuMay 16, 2015 Tune-up Maintenance Three levels – MenuMay 16, 2015 Walk Around Write-up on Vehicle Arrival – FormMay 16, 2015 Warranties – SamplesMay 16, 2015 Warranty Billing – ProcedureMay 16, 2015 Websites and Software Programs for Service Advisors – FormMay 16, 2015 Wheel alignment Three levels – MenuMay 16, 2015 WIP / Work in Progress Screen – SystemMay 13, 2015
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