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More than 300 checklists, forms, procedures, and policies for managing your shop. Instead of starting from scratch with something you want to create, start with one of these documents and fine-tune it to your liking – a huge time saver. We add new material regularly.

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Vehicle Priorities

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July 23, 2015

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Tire Replacement Checklist

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June 23, 2015

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Buying a Shop – Numbers to Check

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June 8, 2015

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Employee / Help Wanted: Techs – Handout

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March 28, 2015

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Customer Preference of Repair Quality Levels

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March 13, 2015

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Maintenance at 30,000 miles – Recommendations

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March 13, 2015

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Radiator / Coolant Hose Replacement – Recommendation

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March 13, 2015

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Bumper to Bumper Inspection – Recommendation

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March 13, 2015

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Air Conditioning Symptoms – Interview

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March 13, 2015

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Employee Hiring / Help Wanted Ad Content – Checklist

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March 8, 2015

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Appointment Request (Except Advisors) – Form version 2

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February 15, 2015

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Parts Sourcing – Form

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January 31, 2015

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Lug Nut Tightening – Policy / Procedure

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January 8, 2015

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Employee Applicant Wants – Checklist

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December 14, 2014

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Special Tool Organization System – Procedure

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August 25, 2014

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Customer Greeting and Interaction: Service Advisor – Procedure version 2

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August 7, 2014

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Employee Review – Form version 2

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July 26, 2014

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Wheel Alignment: Straight Steering Wheel Procedure – Form

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July 8, 2014

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Inspections / Testing – Policies and Procedures

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May 18, 2014

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Employee Hiring Ideas – List

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December 15, 2013

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Used Car Shopping made Easier for your Customers

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November 17, 2013

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Parts Handling – Policies and Procedures

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September 2, 2013

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Comebacks / Rechecks / Complaints – Policies and Procedures

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August 4, 2013

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Employee Applicant Questions – List

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June 28, 2013

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Appointment Request (Service Advisor) – Form version 2

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June 10, 2013

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