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More than 300 checklists, forms, procedures, and policies for managing your shop. Instead of starting from scratch with something you want to create, start with one of these documents and fine-tune it to your liking – a huge time saver. We add new material regularly.

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Cooling System (Coolant in Oil, Overheating, Stop Leak) – Notes

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May 1, 2004

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Check Engine / Service Engine Soon Light – Notes

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Catalytic Converter Failure – Note

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Vehicle Arrived not Running – Note

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Brake Noise, Parking Brake use – Notes

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May 1, 2004

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Benefits Included With Your Service – Note

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May 1, 2004

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Air Conditioning Leak – Notes

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May 1, 2004

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After Hours Pick-up – Note

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May 1, 2004

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Fluid Services – Recommendations

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Maintenance at 50,000 miles – Recommendations

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Vehicle Inspection (full) – Recommendation

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Questions for New Customers – List

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May 1, 2004

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Symptoms (General) – Interview

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May 1, 2004

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Scheduling: Estimated Hours to Reserve – Guide

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Recommendations To Do List – Form / Handout

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May 1, 2004

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Time Tracking: Office Staff – Form

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Customer Tracking (New) – Form

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Customer Tracking (Existing) – Form

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Competitor Pricing – Survey

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Comeback Tracking – Form

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May 1, 2004

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Customer Preference of Repair Quality Levels version 2

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May 1, 2004

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Diagnostic Process – Procedure

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April 21, 2004

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Shop Supplies Reorder – Checklist

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April 21, 2004

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Shop Needs – Form

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April 21, 2004

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Building Maintenance Weekly – Checklist

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April 21, 2004

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