Auto shop managers need to take into account the incentives, disincentives, and pressures requiring a tech to have an expensive set of tools places on him. What kind of tool policy does your shop have, and how does it affect the talent you are able to attract?
What strategies do successful shops use to manage their businesses and ensure profitability? One of the most critical is implementing systems, procedures, and policies and making sure your employees follow them.
We recently ran a survey asking for input in what quality employees really want, asking managers to survey their own valued employees and choose from a list ten things that were most important about a job.
Recently in a survey we asked our users to check all that applied to this question: Other than when performing the actual repair or service, during which of the following are the techs at your shop normally punched (clocked) onto the vehicle?