Customer Lounge – Ideas? Photos?

[joecval]

Not much we can do at our current location but this has been one of the cheapest and easiest upgrades we did this year. Customers love it, shop morale is higher and we are more productive

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[gcauto]

I’m not sure how to attach pictures, but over the last 2 years we have painted our office/waiting area, added curtains (we have floor to ceiling windows in the office), added a Keurig coffee maker with a variety of coffee and hot chocolate and a flat screen TV that shows a slide show of the work we do here at the shop along with a recent community event held here.

[randycole]

Cheryl,

That’s a good idea with the slideshow – when well done, with good imagery and the right messaging it can be very effective to build empathy (them getting to like you even more). On another note, some of the service lounges I was in charge of also used the flat screen to run their own “advertisements” from very close lying businesses that your customers might enjoy visiting. Like a lunch place, if the repair is being done over the lunch hour. And many of these businesses are happy to pay a small fee such as $50 or so, monthly, for placement on your “advertising channel. Again, the key here is not just to put more advertising into the customers life – rather, building the sense of community (which is reflected in the wording you choose) IS appreciated.

[jimbob661]

We recently painted and installed new flooring along with a new counter. I let my wife choose all the colors and now the room has a much warmer feel. Also installed a counter with a kureig coffee maker and a small fridge under the counter with free bottles of water for customers.

[hemitom]

Here is our waiting room. It was wood paneling that we primed and painted over to lighten it up.
https://www.flickr.com/photos/81659813@N00/14152898098/

[Tom]

The white lettering on the black counter really makes it “pop”…nicely done.

[deanhock612]

In the last shop I ran we added an office remodel including walls, tile floors and a new service counter. We had a Keurig coffee bar, small refrigerator with sodas and a fish tank. The owner had very uncomfortable chairs on purpose because he didn’t want customers to wait. We had 12 inch digital picture frames which scrolled the technicians certifications and pictures.

[Frank]

Any tips on how to attach a picture?

[Site Administrator]

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Thanks,

Tom and Deb

[ryanbecham]

Well, you can try this teak wood furniture http://www.javateakoutdoorfurniture.com/products/dining-chairs/ and some other outdoor furniture made of that materials. These are perfect outdoor use, its uniqueness brings good impressions.